Emergency Dept Reception Supervisor

Hywel Dda University Health Board; Haverfordwest; On-site; GBP 27,000 - 31,000; Full time

Job summary

A healthcare organization in Wales seeks a motivated Reception Supervisor to lead the Emergency Department reception team. You will oversee daily operations, manage staff, and ensure outstanding patient service. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a Level 4 qualification. This role offers a salary between £27,898 and £30,615 annually with opportunities for development and the chance to work in a dynamic healthcare environment.

Qualifications

• Proven leadership skills in a supervisory role.
• Working knowledge of Microsoft 365 applications.
• Experience managing and training staff.

Responsibilities

• Lead and support reception staff, managing rotas and workload.
• Act as a key communication link with hospital teams.
• Ensure compliance with Health Board policies.

Skills

Team Leadership

Confidentiality

Communication Skills

Empathy

Resilience

Education

Level 4 qualification (e.g., Diploma, NVQ4, BTEC)

Tools

Microsoft 365

Patient Administration System

Job description

We're seeking a motivated and dynamic Reception Supervisor to lead our busy Emergency Department reception team. This is a fantastic opportunity to play a key role at the heart of patient care, ensuring our front desk runs smoothly and efficiently.

As the Reception Supervisor, you'll inspire and support a team of dedicated receptionists, fostering collaboration while demonstrating strong leadership. You'll be a confident communicator, able to handle sensitive information with discretion, and thrive in a fast-paced environment where no two days are the same. If you're a team player with proven leadership skills and a passion for delivering excellent service, this is the role for you.

Main duties of the job

This pivotal role ensures the smooth running of front-line services, supporting patients, staff, and the wider hospital community.

Key Responsibilities will include the following:

Lead and support reception staff, managing rotas, workload, and training.

Ensure 24/7 readiness of the reception service, including major incident response.

Act as a key communication link with hospital teams and external agencies.

Handle sensitive information with discretion and professionalism.

Coach and mentor staff to deliver compassionate service in challenging situations.

Oversee recruitment, induction, appraisals, and staff development.

Maintain accurate patient records, clinical notes, and data systems. Investigate complaints, incidents, and ensure compliance with Health Board policies.

Drive service improvements, update procedures, and ensure Health & Safety standards.

You will be a confident leader with excellent communication skills, empathy, and resilience. You'll thrive in a fast-paced environment, balancing operational demands with staff support, and ensuring patients receive the highest standard of care.

About us

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 19.01.2026

Person Specification

Qualifications and knowledge

• Level 4 qualification (e.g. Diploma, NVQ4, BTEC) OR equivalent demonstrable experience of administrative / supervisory skills and knowledge
• Working knowledge of Microsoft 365 application
• Basic understanding of Resource Management
• Knowledge of Patient Administration System
• Relevant Qualification in a Management / Supervisory role

Experience

• Previous NHS experience working in an administrative role
• Work as part of a multidisciplinary team
• Relevant experience at supervisory level
• Experience of teaching and assessing

Language Skills

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£27,898 to £30,615 a yearper annum pro rata