Customer Service

Adecco; Chelmsford; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a detail-oriented Customer Experience Associate to provide exceptional support to customers. This role involves managing inquiries and maintaining accurate data within a busy environment, emphasizing strong communication skills and customer-centric service. The position offers £12.30 per hour with weekly pay, car parking, and team activities. Ideal candidates will thrive in a fast-paced setting and possess a solid understanding of GDPR regulations.

Benefits

Candidate of the month incentives

Discount vouchers

Support programmes

Eye care vouchers

Competitive pension scheme

Qualifications

• Strong accuracy in data entry and record-keeping.
• Confident with Microsoft 365 tools, particularly Excel and CRM systems.
• Ability to communicate clearly and friendly.

Responsibilities

• Respond to customer inquiries across various communication channels.
• Maintain clean and accurate customer records.
• Investigate and resolve order issues effectively.
• Recommend tailored products to enhance customer loyalty.
• Handle complaints and follow up according to company policies.

Skills

Detail-oriented mindset

Computer literacy (Microsoft 365)

Excellent communication skills

Service excellence under time pressure

Understanding of GDPR

Job description

Customer Experience Associate

Hours: 8:00‑16:00, Monday‑Friday, plus every other Saturday (working from home).
Location: On‑site (Outskirts of Chelmsford) – Drivers Licence and access to own vehicle are essential to get to the remote location.

We’re looking for a detail‑oriented, computer‑literate customer champion who loves solving problems, understands the importance of data accuracy, and responds promptly with empathy and clarity. If you thrive in a fast‑paced environment and enjoy guiding customers to the right product or resolution, we’d love to hear from you.

What you’ll do

• Prioritise and respond to customer inquiries across email, chat, instant messaging, and phone with timely, professional, and personable communication.
• Own the customer record: maintain clean, accurate data while safeguarding confidentiality in line with GDPR requirements.
• Check orders & investigate issues: verify order details, track progress, and keep customers informed.
• Recommend products: tailor suggestions to customer needs, adding value and building loyalty.
• Resolve complaints: diagnose, de‑escalate, and resolve with fairness‑delivering outcomes that exceed expectations while following company policies.

We’re looking for

• Detail‑oriented mindset with strong accuracy in data entry and record‑keeping.
• Computer‑literate, confident with Microsoft 365 (especially Excel, Outlook/Teams, and CRM systems).
• Excellent written & verbal communication – clear, friendly, and customer‑centric.
• Service excellence under time pressure: you prioritise well and respond quickly.
• Understanding of GDPR and commitment to confidentiality and compliance.
• Team player who’s proactive, organised, and dependable.

Hours and Benefits

• 8‑4 pm Monday‑Friday, plus every other Saturday (working from home)
• £12.30 per hour
• Weekly pay
• Free car parking
• Team socials and activities
• Casual dress

Why work for Adecco?

• Candidate of the month incentives
• Boost rewards – discount vouchers and points to spend!
• Support programmes
• Eye care vouchers
• Competitive pension scheme

Adecco Group UK & Ireland is an Equal Opportunities Employer.