Tenant Liaison Officer

Fawkes and Reece; Wales; On-site; GBP 27,000; Full time

Job summary

A leading social housing contractor is looking for a Tenant Liaison Officer to join their team in Flintshire on a permanent basis. The successful candidate will develop relationships with residents, provide support during maintenance works, and manage their own appointments. Required skills include strong customer service and relationship building. A full driving licence and ideally a CSCS Card are necessary. The salary is £27k plus a £3k car allowance and mileage.

Qualifications

• Proven career in face-to-face customer service, preferably in Housing or Construction sectors.
• Full driving licence and own transport required.

Responsibilities

• Develop positive relationships with residents during refurbishment and maintenance.
• Book appointments and manage own diary.
• Act as main contact for tenants and resolve issues.
• Chair tenant forum meetings to advise on works.

Skills

Strong customer service skills

Relationship building

Communication

Problem-solving

Tools

CSCS Card

Job description

Reference: SMTLOW_1766492182 Posted: December 23, 2025

Are you a Tenant Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care and have great staff retention rates.

My client are a well-established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Tenant Liaison Officer to join them on a permanent basis to work on planned maintenance (roofing) schemes to tenanted properties in the Flintshire region.

As a Tenant Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.

Duties include:

• Pre entry visits and company inductions
• Collect tenancy agreement/approval forms
• Visiting tenants in their homes and to advise them on when and what work is being carried out
• Act as the main point of contact and deal with any problems/queries that tenant may have
• Contacting neighbourhood housing associations and establishing working relations with them
• Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
• Attending and chairing tenant forum meetings to advise tenants of works being carried out
• Monitor customer complaints and resolve any potential issues

The successful candidate must be able to demonstrate a strong and stable career within face to face customer service, ideally within Housing or Construction sectors.

You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.

The salary is £27k plus 3k car allowance and mileage.

To apply for this role, please send your CV to Stephanie at Fawkes & Reece using the link below or call 01204 554 884.

Please note - due to a high volume of applications, if you have not been contacted within 5 working days then please deem your application unsuccessful on this occasion.