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Customer Interaction Advisor
Job summary
A leading global organization is seeking a Customer Service Advisor for a temporary-to-permanent opportunity in Corby. This role involves delivering exceptional service across multiple channels and requires strong communication skills, a proactive mindset, and experience in customer service. Employees enjoy benefits like shift bonuses, holiday entitlement of 24 days plus 8 bank holidays, and various family-friendly policies. Career progression is encouraged within the company.
Benefits
Qualifications
- Experience in a multi-channel customer service environment.
- Strong attention to detail and ability to work under pressure.
- Proactive, adaptable, and solution-focused mindset.
Responsibilities
- Deliver exceptional customer service across multiple channels.
- Resolve customer issues and complaints with empathy.
- Collaborate across departments for smooth service delivery.
- Identify leads for sales teams through effective questioning.
- Process returns, credits, and refunds accurately.
- Support customers in their preferred communication channel.
Skills
Customer Service Advisor - Temp to Perm Opportunity
Location: Corby, NN17
Start Date: 12th January
Type: Temporary ongoing with potential to become permanent
Pay:
£12.31/hour for the first 12 weeks whilst training
£13.01/hour thereafter
Additional shift bonuses available for evenings, weekends, and night shifts
A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.
- Day Shift (37.5 hrs/week): Core hours Monday to Friday between 07:00 - 21:00
- Training: Week 1-5 (9am - 3pm)
- Week 6/7 (9am - 4pm)
- Post-training: Rotating shift system based on business needs
- Occasional requirement to work a weekend if staffing levels are low.
- Deliver exceptional customer service across multiple channels (phone, email, live chat)
- Resolve customer issues and complaints with empathy and efficiency
- Collaborate across departments to ensure smooth service delivery
- Identify opportunities and leads for sales teams through effective questioning
- Process returns, credits, and refunds accurately
- Support customers in their preferred communication channel
- Experience in a multi-channel customer service environment
- Excellent communication and organisational skills
- Proactive, adaptable, and solution-focused mindset
- Strong attention to detail and ability to work under pressure
- A genuine passion for helping customers
- Shift bonuses for evenings, weekends, and night work
- Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
- Enhanced overtime rates
- Bank holiday working required (minimum 2 per year)
- Access to a wide range of wellbeing and family-friendly policies, including:
- Support for ongoing health conditions
- Neurodiversity assessments and post-diagnostic support
- Women's health support (fertility, menopause, endometriosis)
- LGBTQ+ inclusive healthcare options
This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.
Adecco Group UK & Ireland is an Equal Opportunities Employer.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.