Food and Beverage Assistant

Valor Hospitality; Liverpool; On-site; GBP 22,000 - 25,000; Full time

Job summary

A leading hospitality company in Liverpool seeks a dedicated Food and Beverage Assistant to enhance guest experiences through exceptional service. This role involves food and beverage preparation, maintaining cleanliness, and providing outstanding customer service. Candidates should be flexible with working hours and capable of multi-tasking in a fast-paced environment. The position offers numerous benefits, including discounts and development opportunities within the company.

Benefits

Employee Assistance Programme

Healthcare Cash Plan options

Fully funded apprenticeship programmes

Internal development programmes

Team member service awards

Exclusive discounts

Valor team member rates at UK hotels

50% discount when dining

Free meals while on duty

High-street discounts

Up to 40% savings on bikes

Generous refer-a-friend bonuses

Qualifications

• Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist in preparation and serving of food and beverages.
• Maintain cleanliness of dining areas under health and safety standards.
• Provide excellent customer service and address guest inquiries.
• Support the team in operational duties and inventory management.
• Coordinate and execute events and special functions.

Skills

Excellent communication

Interpersonal skills

Ability to work in fast-paced environment

Attention to detail

Flexibility in working hours

Job description

Get paid for doing what you love, get loads of rewards and benefits and learn new skills whilst you earn. We are seeking a dedicated and enthusiastic individual to join our team. As a Food and Beverage Assistant, you'll be at the heart of our guest experience, delivering exceptional service and ensuring our guests have a memorable dining experience. Are you passionate about hospitality and customer service? Do you take pride in providing top-notch service with a smile? If so, we'd love to hear from you.

Responsibilities

• Assist in the preparation and serving of food and beverages to guests in an efficient and pleasant manner.
• Maintain cleanliness and organisation of the dining areas, ensuring compliance with health and safety standards.
• Provide excellent customer service by addressing guest inquiries and resolving complaints promptly and professionally.
• Support the Food and Beverage team in all operational duties, including setting up and clearing tables, restocking supplies, and assisting with inventory management.
• Assist in the coordination and execution of events and special functions.
• Ensure all areas are well-stocked and presented impeccably at all times, and a calendar of wellness activities - from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Benefits

• Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family.
• Healthcare Cash Plan options, from just £5 per month.
• Fully funded apprenticeship programmes.
• Internal development programmes, designed to support you as you grow within your role.
• Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.
• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed and Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty, keeping you well-fuelled.
• Access to high-street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.
• Generous refer-a-friend bonuses, starting at £250.

Qualifications

• Previous experience in a similar role within the hospitality industry is desirable but not mandatory.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Strong attention to detail and a commitment to delivering high standards.
• Flexible to work various shifts, including evenings, weekends, and holidays.

Across the UK, we currently operate 37 hotels across leading brands such as Crowne Plaza, Holiday Inn, voco, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott and Courtyard by Marriott. We continue to have ambitious development and growth plans for 2025 and beyond.