Customer Interaction Advisor

Adecco; Corby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global organization is seeking a Customer Service Advisor for a temporary-to-permanent opportunity in Corby. This role involves delivering exceptional service across multiple channels and requires strong communication skills, a proactive mindset, and experience in customer service. Employees enjoy benefits like shift bonuses, holiday entitlement of 24 days plus 8 bank holidays, and various family-friendly policies. Career progression is encouraged within the company.

Benefits

Shift bonuses for evenings, weekends, and night work

Holiday entitlement: 24 days + 8 bank holidays

Enhanced overtime rates

Access to wellbeing policies

Qualifications

• Experience in a multi-channel customer service environment.
• Strong attention to detail and ability to work under pressure.
• Proactive, adaptable, and solution-focused mindset.

Responsibilities

• Deliver exceptional customer service across multiple channels.
• Resolve customer issues and complaints with empathy.
• Collaborate across departments for smooth service delivery.
• Identify leads for sales teams through effective questioning.
• Process returns, credits, and refunds accurately.
• Support customers in their preferred communication channel.

Skills

Multi-channel customer service experience

Excellent communication skills

Organizational skills

Proactive mindset

Attention to detail

Ability to work under pressure

Passion for helping customers

Job description

Customer Service Advisor - Temp to Perm Opportunity

Location: Corby, NN17

Start Date: 12th January

Type: Temporary ongoing with potential to become permanent

Pay:
£12.31/hour for the first 12 weeks whilst training
£13.01/hour thereafter
Additional shift bonuses available for evenings, weekends, and night shifts

About the Role

A leading global organisation is seeking enthusiastic and customer-focused individuals to join its dynamic Customer Services team. This is a fantastic opportunity to work in a fast-paced, multi-channel environment where your problem-solving skills and passion for service will be valued and developed.

Available Shifts

• Day Shift (37.5 hrs/week): Core hours Monday to Friday between 07:00 - 21:00
• Training: Week 1-5 (9am - 3pm)
• Week 6/7 (9am - 4pm)
• Post-training: Rotating shift system based on business needs
• Occasional requirement to work a weekend if staffing levels are low.

Key Responsibilities

• Deliver exceptional customer service across multiple channels (phone, email, live chat)
• Resolve customer issues and complaints with empathy and efficiency
• Collaborate across departments to ensure smooth service delivery
• Identify opportunities and leads for sales teams through effective questioning
• Process returns, credits, and refunds accurately
• Support customers in their preferred communication channel

What We're Looking For

• Experience in a multi-channel customer service environment
• Excellent communication and organisational skills
• Proactive, adaptable, and solution-focused mindset
• Strong attention to detail and ability to work under pressure
• A genuine passion for helping customers

Benefits

• Shift bonuses for evenings, weekends, and night work
• Holiday entitlement: 24 days + 8 bank holidays (April-March holiday year)
• Enhanced overtime rates
• Bank holiday working required (minimum 2 per year)
• Access to a wide range of wellbeing and family-friendly policies, including:
• Support for ongoing health conditions
• Neurodiversity assessments and post-diagnostic support
• Women's health support (fertility, menopause, endometriosis)
• LGBTQ+ inclusive healthcare options

Career Progression

This role offers real potential to become permanent and grow within a company that values its people, promotes from within, and invests in your development.

Adecco Group UK & Ireland is an Equal Opportunities Employer.