Complaints jobs in United States

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The housekeeping department is a busy hub of activity, so you will never be bored with us. All our rooms are individually styled bedrooms so if you have a keen eye for perfection, our hotel is full of inspiration. We are like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working here.

This department is at the heart of Gilpin and we believe our housekeeping team are true gems who aim to make the guest stay truly memorable.

• Cleans all the public areas of the hotel, restaurant areas, guest toilets, stairs and corridors.
• Cleans the guest bedrooms and bathrooms, makes beds to the required standard.
• Replenishes the rooms with tea, coffee and accessories etc and tops up shower gel, soap, shower accessories etc.
• Maintains the laundry, washing, drying and folding of towels and robes.
• Keeps the housekeeping area and the hotel laundry clean and tidy.
• Undertakes regular turndown shifts.
• Cleans communal staff areas, in particular the staff canteen area and toilets – replenishes soaps, toilet rolls, mopping the floor etc.
• Takes responsibility for maintaining the Hotel staff buggies, keeping them clean and well stocked.
• Reports any maintenance issues or damage to the Head Housekeeper in a timely manner, escalating to the Estates Team as required.
• Aids reception with any guest requests that fall within the housekeeping ability to provide.
• Reads the standard operating procedures and complies with the expected hotel standards.
• Maintains a clean, tidy, organised and safe working environment at all times.
• Is presentable at all times in clean pressed uniform (if applicable), with long hair tied back. Attention to personal hygiene is also extremely important.

Qualifications

• Previous experience in a similar level of establishment is preferred.
• Previous guest facing experience is essential.
• Strong teamwork and communication skills to effectively collaborate with the FOH team.
• Flexibility to work evenings, weekends, and holidays, as per the demands of the business.
• The ability to speak with guests with a smile, deal with complaints or issues and escalate to the relevant department or manager where appropriate.
• Good health and a general level of fitness is required as housekeeping is a physical role.
• Is adaptable to rota changes and is able to respond to urgent issues in a helpful and calm manner, prioritising guest and staff welfare in the first instance.
• Ability to work in a busy environment and under pressure.
• Ability to work under own initiative.
• Excellent organisational skills.
• Strong sense of need for achievement of goals and success.
• High level of motivation, determination and commitment.
• To undertake additional or other duties or work as necessary to meet the needs of the business.
• A good level of English is desirable.
• Can act as a First Aid Aider or Fire Warden in the event of an accident or emergency.

Additional Information

Salary: from £25,480 to £27,560

Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £240 to £550 per month.

Hours: 40 hours per week.

• Canteen
• Company events
• Company pension
• Discounted or free food
• Free or subsidised travel
• On-site parking

Relocation assistance may be available

Staff transport provided free between staff houses and hotel