Clinical Assistant Administrator

InHealth Group; Eastbourne; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in Eastbourne is seeking a Patient Administrator to deliver high-quality administrative support within a busy imaging department. The ideal candidate will have a strong background in customer service, demonstrate an empathetic approach to patient interactions, and possess excellent organizational skills. Responsibilities include welcoming patients, answering inquiries, and managing appointments. This position offers flexible hours typically working 4x9hr shifts, supporting a dynamic healthcare team committed to enhancing the patient experience.

Qualifications

• Experience in a healthcare role with patient care.
• Proficient administration skills.
• Ability to work independently and in a team.

Responsibilities

• Welcome patients and coordinate their arrival.
• Book appointments and manage data.
• Assist patients through their diagnostic pathway.

Skills

Empathetic and caring approach

Customer service

Health and safety knowledge

Excellent communication skills

Strong administration skills

Tools

Microsoft Packages

Job description

Patient AdministratorEastbourneHours: Monday-Sunday, 36 hours per week, typically working 4x9hr shifts a weekInHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.As a Patient Administrator within our Eastbourne site, you will play a pivotal role in how we support our patients throughout their healthcare journey. Provide a high-quality administrative and secretarial service for the unit to ensure an efficient service, using IT systems and digital technology to ensure patients feel informed throughout the process, and provide administrative support to colleagues for the imaging services we provide.

Main duties of the job

Welcoming patients in a professional, courteous manner, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateBooking clinically validated appointments on the internal systemUtilising relevant IT systems to support the delivery of a high-quality imaging serviceAssist with monthly reportsComplying with ISO standards, respecting and protecting confidentialityReporting any incidents, feedback or complaints effectivelyEnsuring patient and customer focus is central to the commercial success of the business.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to provide high-quality services within local communities to over 7 million patients by 2030. We are committed to ensuring that patients receive a positive experience, maintaining a 97% patient satisfaction rate.

Job responsibilities

Hours: Monday-Sunday,36 hours per week, typically working 4x9hr shifts a week

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients.

As part of our clinical team at Eastbourne,you will be essential in ensuring our patients receive the best standard of care from arrival through to departure, ensuring our patients feel informed and engaged throughout their diagnostic pathway. The Healthcare/Clinical Assistant is primarily responsible for ensuring the smooth running of the working day by welcoming patients into the clinical area and preparing them for their MRI scan. You will also be involved with administrative tasks to provide support to the clinical and clerical teams, however will be primarily patient facing.

What you are responsible for:

• Welcoming patients in a professional, courteous manner, coordinating their arrival through to departure
• Escorting patients to and from the clinical area as required, explaining the procedure in full and ensuring any questions or concerns are managed professionally
• Completing the patient's pre-scan data protection/consent form and health and safety questionnaire (where applicable)
• Assessing and monitoring the patient's condition after procedure, ensuring that any changes are reported to the relevant staff immediately
• Ensuring patient and customer focus is central to the success of the MRI department by delivering an excellent level of patient care throughout
• Accurately entering all relevant patient data into the patient management system
• Managing administrative tasks within the unit that include:
  • Dealing with telephone, direct and face to face enquiries
  • Booking clinically validated appointments on the internal system
  • Ensuring all payments are invoiced promptly and accurately.

We are looking for someone who has:

• An empathetic and caring approach
• A passion for delivering the highest level of customer service
• A good understanding of health and safety and infection control
• The ability to work independently and as part of a multi skilled team
• Flexibility in working patterns to fulfil site requirements
• Excellent written and verbal communication skills, with a capability to present information in a logical and efficient manner
• Strong administration skills with an ability to pick up new systems quickly
• The passion to attend courses to enhance their knowledge and skills for the role required.

You should apply if you have the below experience:

• Experience in a similar healthcare role, delivering hands on patient care, or have the passion to learn and work in a busy healthcare environment following working in a customer focused environment
• Proficient administration skills, such as experience using Microsoft Packages
• Working in a fast-paced environment.

Person Specification

Qualifications

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Experience

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Additional Criteria