Communication jobs in United Kingdom

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Business Unit: Brand & Marketing
Salary Range: £38,400 - £48,000 per annum DOE + benefits Location: Hybrid with regular travel to Glasgow or Gosforth HUB
Contract Type: Permanent

Brand & Marketing is leading the charge to disrupt our industry and turn banking on its head. We know that money is a big deal - so much more than a set of products and services. Driven by our purpose, we come to work every day for that reason: Banking - but fairer, more rewarding and for the good of society. The work will be challenging and the deadlines sometimes tough. But when our purpose is combined with the right people, the impact is powerful. And we can have fun doing it.

• Developing and implementing quality control processes for customer communications, ensuring compliance with Consumer Duty regulations.
• Generating detailed reports communication quality metrics and present findings to senior management.
• Identifying areas for improvement in customer communication processes and implementing strategies to enhance overall quality.
• Staying updated on Consumer Duty regulations and ensuring all communications are compliant.
• Working closely with other departments (Compliance, Marketing, Product) and the Customer Communications Policy Manager to ensure a unified approach to customer communication quality control.

• A proven track record of working in a quality control or assurance role, preferably within the financial services industry.
• A track record of working with and assuring complex data sets.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Proficiency in monitoring and tracking issues and trends.
• Ability to provide effective feedback and training.
• Excellent knowledge of Data protection, Consumer Duty regulations and compliance requirements.
• An ambitious and inquisitive mind set, a desire to learn and develop and an ability to work under pressure and adapt to change

• A relevant marketing or risk qualification.
• Experience of delivering departmental change initiatives.

• 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our flexible benefits scheme
• Life assurance to provide peace of mind for you and your loved ones
• Up to 2 days of paid volunteering a year.

If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.

We're in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at https://uk.virginmoney.com/nationwide-transfer . If you're successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.

Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks - we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com

Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.

Advertised: 18 Dec 2025 GMT Standard Time
Applications close: 04 Jan 2026 GMT Standard Time