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Head of Customer Relationship Management (sales support) – Asset Finance
Job summary
A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. This role involves coaching staff, ensuring smooth onboarding processes, and monitoring quality of service. The ideal candidate should have proven management experience and an understanding of the asset finance marketplace, along with excellent communication and project management skills.
Qualifications
- Proven team management experience.
- Understanding of the asset finance marketplace.
- Ability to plan and manage multiple projects and deadlines.
Responsibilities
- Coach, mentor, and develop staff through onboarding.
- Ensure smooth client onboarding and efficient service.
- Monitor quality and perform oversight checks.
Skills
Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.
This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.
- Coach, mentor and develop staff, including overseeing new employee onboarding
- Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
- Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
- Monitor forward capacity management, ensuring resource availability around busy periods
- Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.
The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.