Head of Customer Relationship Management (sales support) – Asset Finance

CBC Recruitment Solutions; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services firm in Manchester is looking for a Head of Customer Relationship Management to oversee their customer relationship function. This role involves coaching staff, ensuring smooth onboarding processes, and monitoring quality of service. The ideal candidate should have proven management experience and an understanding of the asset finance marketplace, along with excellent communication and project management skills.

Qualifications

• Proven team management experience.
• Understanding of the asset finance marketplace.
• Ability to plan and manage multiple projects and deadlines.

Responsibilities

• Coach, mentor, and develop staff through onboarding.
• Ensure smooth client onboarding and efficient service.
• Monitor quality and perform oversight checks.

Skills

Team management

Excellent communication skills

Project planning

Problem solving

Job description

Our client is a highly regarded name within the hard asset finance sector. A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team.

This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function.

Responsibilities

• Coach, mentor and develop staff, including overseeing new employee onboarding
• Work closely with other stakeholders in the business to ensure smooth client onboarding, ensuring an efficient service to customers
• Monitor quality through performing oversight checks, reviewing operational data, and identify any training issues and process improvements
• Monitor forward capacity management, ensuring resource availability around busy periods
• Ensure that the team are processing all requests for in-life tasks such as settlement quotes, agreement settlement, reschedules etc.

Qualifications

The successful candidate will have proven team management experience, ideally with an understanding of the asset finance marketplace – you will have excellent communication skills, the ability to plan and manage multiple projects and deadlines, and the ability to think outside the box to solve problems.