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Customer Advocate | Fast-Response Support Specialist
Zusammenfassung
A leading property management firm in the UK is seeking a Customer Advocate in Luton to provide exceptional support and service to customers. The role requires strong communication skills and the ability to resolve issues promptly. You will work alongside a dedicated team to improve services and ensure customer satisfaction, ultimately contributing to the company's vision of being the UK's favorite property manager.
Leistungen
Qualifikationen
- Demonstrable experience of successful service recovery interventions.
- Considerable customer service experience in a fast-paced environment.
- Confidence to build relationships across various departments.
Aufgaben
- Take ownership of customer issues through to satisfactory resolution.
- Work to provide resolutions within 48 hours.
- Build rapport with customers by treating them individually.
Kenntnisse
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.