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Mid and South Essex NHS Foundation Trust is the only acute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

An exciting opportunity has arisen for you to join the team supporting the opening and running of one of our new community diagnostic centre based at Thurrock Community Hospital site.

Your role, alongside your colleagues, will be to take responsibility for ensuring robust systems are in place for the management and co-ordination of CDC services. Services at the centre will include radiology, phlebotomy, echo-cardiology and ultrasound.

As an integral member of the team, you will provide leadership to the Radiology Admin & Clerical team who will deliver reception services in addition to monitoring of the operational effectiveness of the CDC, contributing to the day to day escalation management as required.

Main duties of the job

Communication with senior operational management team regarding the services' performance and trends as measured against communicated standards.

Responsible for maintaining the Trust's good relationships with external agencies including GP's and other referrers.

Escalate appropriate the needs of the Community Diagnostic Centre services to facilitate efficient service flow.

Provide the final escalation point for staff dealing with distressed and upset patients following Radiology experiences. Provide advice and guidance to junior staff in the management of such contacts.

Use a variety of approaches in liaising with users and clients to gain the best outcome for the service in line with objectives. Maybe required to communicate unwelcome information to distressed patients / their families.

Responsible for disseminating data / information to Senior Management Team which may influence decision making.

Working for our organisation

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress.

Detailed job description and main responsibilities

Please review the Job Description attached, we would welcome your application - should you have any queries about this new and exciting roles, please address them as below.

Person specification

Qualifications

Essential criteria

• Degree in Admin / Project Management or equivalent experience
• ECDL or equivalent experience

Desirable criteria

• Post graduate study

Knowledge

Essential criteria

• Advance use of microsoft applications
• Use and application of bespoke databases / software
• Knowledge and understanding of delivering customer service
• Ability to report, develop and deliver activity data

Desirable criteria

• Project Management

Experience

Essential criteria

• Engagement with multi-disciplinary professional groups
• Experience of leading and managing / supervising a team

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold.

Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn't accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description and Person Specification (PDF, 432.6KB)
• Privacy Policy (PDF, 441.0KB)
• AFC Pay Poster 24/25 (PDF, 39.2KB)
• Behaviours Framework (JPG, 298.0KB)