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We have an exciting opportunity for a Road Collision Caseworker to join our team covering the South Wales Police Force area. This is a part-time position working 15 hours a week over 2 days. You must live within the South Wales area and be able to travel regularly throughout the area to provide face-to-face support to families bereaved by road traffic collisions.

Would you like the opportunity to work in a fast-paced service, delivering exceptional support to families affected by road traffic collisions, and coordinating tailored support packages for service users and their families?

If yes, we would love to hear from you.

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, increasing to 33 days plus Bank Holidays
• An extra day off for your birthday, with options to buy or sell annual leave
• Pension scheme with 5% employer contribution
• Enhanced sick pay, maternity, and paternity payments
• Discounts on high street shops, holidays, gyms, entertainment, and leisure
• Access to our financial wellbeing hub and salary deduction finance
• Employee assistance program and wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme and season ticket loans
• Ongoing training and opportunities for career development and progression

You will join a passionate team providing high-quality, bespoke support to service users, with a focus on trauma-informed advocacy. You should be driven to make a difference daily, with resilience, adaptability, professional boundaries, excellent listening skills, and empathy. The role involves managing a busy caseload and requires strong organizational skills.

Training includes criminal justice processes, trauma-informed support, supporting traumatically bereaved families, and resilience building. You will manage your own complex caseload to high standards.

This role involves regular travel; therefore, a driving license and access to a vehicle are essential. If you are unable to drive due to a disability, please mention this in your application to explore alternative arrangements.

Please review the attached Job Description and Person Specification for further details.

• Understanding of the impact of crime on victims
• Effective verbal and written communication skills
• Proven experience delivering services in statutory, voluntary, or multi-agency settings
• Ability to prioritize and manage competing needs
• Ability to work independently and in a team
• Experience building effective relationships with stakeholders

Again, a driving license and access to a vehicle are essential due to travel requirements. If unable to drive because of a disability, please specify this in your application.

Victim Support is an independent charity offering specialist services to those affected by crime across England and Wales. Our mission is to reduce victimization and improve support and influence within the Criminal Justice System. We are committed to diversity, inclusion, safeguarding, and promoting welfare. We welcome applicants from diverse backgrounds, including those from Black, Asian, and minority ethnic communities, and are Disability Confident Employers. Reasonable adjustments are available during the application process.

To apply, visit our website's Jobs page and complete the application form, demonstrating how you meet the essential criteria. We may close the vacancy early if sufficient applications are received. If you are already registered, we will contact you regarding the updated closing date.