Medical Secretary

Spire Healthcare Ltd; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in Hull and East Riding is seeking an experienced Medical Secretary to join their administrative team. This full-time, permanent role requires providing comprehensive secretarial services to consultants, ensuring exceptional communication with patients and other healthcare professionals. Candidates should exhibit proficiency in audio typing and possess an understanding of medical terminology. Comprehensive training and competitive benefits are provided by the employer.

Benefits

Access to Spire Healthcare pension

Access to Blue Light Card discounts

Free uniform

Free DBS

Full induction and mandatory training

Opportunities for further training and progression

'Spire for you' reward platform

Qualifications

• Experience in a healthcare environment is desirable but not essential.
• Ability to remain calm when dealing with patients in sensitive situations.
• Excellent communication and computer literacy skills.

Responsibilities

• Provide an efficient secretarial service to all Consultants.
• Type clinic notes and letters to General Practitioners.
• Answer patient queries with tact and diplomacy.
• Liaise with consultants and resolve patient complaints.
• Open and distribute Consultants' mail.
• Assist in training new and trainee Medical Secretaries.

Skills

Audio typing

Professional telephone manner

Knowledge of medical terminology

IT systems knowledge

Education

RSA level II or equivalent

Job description

Medical Secretary | Administration | Private Hospital | Hull and East Riding | Permanent | Full time

Spire Hull and East Riding have an exciting opportunity for an experienced Medical Secretary to join our administrative team on a permanent, Full-time basis.

As Medical Secretary your main tasks are to provide a full medical secretarial service to consultants. The post requires excellent communication skills, computer literacy, ability to remain calm when dealing with clients.

Duties and responsibilities:

• To provide an efficient secretarial service to all Consultants.
• To type all Consultants' clinic notes and letters to General Practitioners and external agencies.
• To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature.
• To liaise with consultants and their secretaries in order to resolve patient queries/complaints in a timely manner.
• To communicate effectively with GP surgeries, other healthcare professionals i.e Occupational Health Nurses, physiotherapists etc.
• To provide copy clinic letters when needed.
• To open Consultants mail and distribute.
• To liaise closely with Outpatient Department, Medical Records, NHS Team and other departments within the hospital.
• To assist in the training of new and trainee Medical Secretaries.
• To undergo all mandatory training required i.e. fire, health and safety etc.
• To ensure consistent provision of service during holiday/sickness periods, by providing adequate cover of private typing.
• To contribute to the development of departmental procedures.
• To familiarise with company policies and procedures.
• To deliver exemplary customer service to all users of the service (consultants, patients and co-workers)
• To assist with any other reasonable duties required as per the Senior Medical Secretary.

Who we're looking for

• Audio typing is essential however experience of working in a healthcare environment is desirable but not essential
• Professional telephone manner.
• A good knowledge of medical, anatomical and physiological terminology.
• Knowledge of IT systems.
• RSA level II or equivalent is desirable but not essential

We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.

• Bank colleagues are paid weekly
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Opportunities for further training and progression into permanent posts
• Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
• Employer and employee contributory pension with flexible retirement options
• 'Spire for you' reward platform - discount and cashback for over 1000 retailers

Our Values

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services.