Metered Customer Service Advisor

Yorkshire Water; Chelmsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A regional water services provider in Chelmsford is seeking a skilled Water Meter Technician to join their team. This role involves attending to domestic customers, providing information about metering and energy efficiency, and ensuring compliance with health and safety protocols. Ideal candidates will hold relevant certifications and demonstrate strong customer service skills. The company offers competitive compensation along with various employee benefits.

Qualifications

• Must have CMA1/CCN1 or equivalent plus MET 1MOCOPA/EUSR single phase certification.
• Knowledge of health and safety protocols is essential.

Responsibilities

• Attend domestic customers to provide information on metering benefits.
• Meet and exceed Service Level Agreements (SLAs) and customer expectations.
• Achieve work performance targets while adhering to safety protocols.

Skills

CMA1/CCN1 or equivalent

MET 1MOCOPA/EUSR single phase

Electrical competence certificate

Job description

Water Meter Technician & Site Surveyor

Job Title: Water Meter Technician & Site Surveyor

Location: Essex

Contract Type: Self-employed / Price work

Reports to: Delivery Manager

Role Overview: We are looking for skilled and motivated Water Meter Technicians to join our growing team in Essex. You'll be responsible for physically attending domestic customers, providing information on the benefits of metering and energy efficiency, meeting and exceeding Service Level Agreements (SLAs) and customer expectations, achieving and surpassing work performance targets while adhering to health and safety protocols.

Qualifications: Must have the following:

• CMA1/CCN1 or equivalent plus MET 1MOCOPA/EUSR single phase and/or electrical competence certificate.

Meter Engineer – Three Phase – Cornwall

Location: Cornwall (Three Phase)

Annual Salary: £35,000 (DOE)

Annual Bonus: £3,000 (Paid Monthly)

Benefits: up to 8% pension contribution, 25 days holidays + bank holidays, training, progression, fuel card, company car, paid travel time, and other benefits.

• Install smart electric and gas meters in compliance with company and industry standards.

Metering Engineer (BPSS Clearance Required)

Location: Remote (with travel at set milestones)

Clearance Requirement: BPSS.

Interview Process: Tech IV.

Complete Metering Services (CMS) – Company Overview

Complete Metering Services (CMS) was established in 2018 in the South West of the UK and has since grown to employ engineers across England, Scotland and Wales. We specialise in delivering domestic and commercial metering services to an expanding client base nationwide, with a strong focus on safety, our people, and exceptional customer service.

Salary & Benefits Package (£40k – £44k)

Salary: £40,000 (inside M25 £44,000)

• Achievable performance bonus – £5,000 to £10,000 per year.
• Summer bonus – £1,000 paid in May.
• Christmas bonus – £1,000 paid in December.
• 22 days annual leave increasing to 27 days with length of service (plus bank holidays).
• BUPA medical cover.
• Refer a friend – £1,250.
• Overtime and weekend working opportunities.
• Company van (fully racked) and fuel card.
• Full induction & mentoring.
• Contributory pension scheme.

Metered Customer Service Advisor – 24 Month Fixed Term Contract

Location: Yorkshire Water

Salary: £25,776 – £31,981 (dependent on experience)

Contract Type: 24 Month Fixed Term Contract.

Role Overview: We offer a competitive salary, depending on experience.

Dual Fuel Smart Meter Engineer

Salary: £42,500 plus bonus.

Benefits: Excellent benefits; Full-Time | Permanent; Multiple UK Locations (East Sussex, Newport, Herefordshire, Cambridgeshire, Kent & Surrey).

Career: Join a national smart‑metering programme with long‑term security.

Warrant and 3 Phase Trained Dual Fuel Engineers – London Field‑Based

Contract: Full‑Time

Salary: £45,000 base + meter bonus (to be confirmed) + £2,000 loyalty retention bonus.

Benefits: Company van, fuel card, tools & tech; no on‑call.

Responsibilities

• Install smart electric and gas meters in compliance with company and industry standards.
• Provide information on the benefits of metering and energy efficiency to domestic customers.
• Meet and exceed Service Level Agreements (SLAs) and customer expectations.
• Achieve and surpass work performance targets while adhering to health and safety protocols.