Back Office à Grande-Bretagne

Workplace Facilities Assistant

Location: Bristol

Hours of work: 37.5

Contract Type: Permanent

We are seeking a dedicated and proactive Workplace Facilities Assistant to join our team and support the smooth running of a dynamic client account.

This is a fantastic opportunity to work in a welcoming and professional environment, where the client holds high expectations but truly values and integrates the team, often involving us in their events and wider office culture.

Training will be provided for the right candidate, and we are committed to promoting talent from within, with a strong track record of team members progressing into senior roles.

Job Description

In this role, you will play a key part in ensuring the seamless operation of workplace services and back-office functions, contributing to a positive and efficient experience for employees and visitors alike.

You will deliver a high-quality workplace facilities management service across the client’s UK offices, offering both customer service excellence and technical support.

Working collaboratively with multiple teams, you will uphold the standards and values of both ISS and the client, ensuring compliance with facilities management processes and consistent, reliable service across all sites.

Key Responsibilities

Support the Senior Workplace Facilities Manager with administrative and operational tasks
Maintain accurate records and ensure compliance with workplace policies and standards
Coordinate cleaning, catering, and maintenance services for smooth day-to-day operations
Monitor workplace systems, analyse metrics, and assist with reporting and budgeting
Act as main contact for staff and contractor queries, liaising with suppliers as needed
Ensure health, safety, and environmental compliance, including supporting ESG initiatives
Assist in implementing workplace technologies and process improvements, including staff communication and training

Professional and Personal Competencies/Qualifications

Experience in a similar workplace or facilities support role is preferred
Strong customer service skills and a professional, proactive attitude
Confident communicator across all levels of management and staff
Experience coordinating contractors or service providers is beneficial
Organised and detail-focused with good time management
Able to work independently and adapt to changing priorities
No formal qualifications required; practical experience is key

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com