IT Field Technician

Focus Resourcing; England; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

A national IT Service Provider is seeking an experienced IT Field Technician for a permanent role based in Coventry. The technician will diagnose and resolve technical issues at customer sites involving EPOS and business systems. The position offers a salary of £24,200 plus additional overtime, alongside excellent benefits such as 23 days of annual leave, private healthcare, and a company pension. This role requires a full clean driving license and a clean DBS check.

Benefits

Company Van

23 days holiday per annum

Private healthcare provided

Death in service (4 x salary)

Group income protection

Company pension

Qualifications

• Proven experience in IT maintenance and fault diagnosis including hardware, networks, and systems.
• Ability to provide excellent customer service and communicate effectively.
• Must have high levels of flexibility regarding hours and location.

Responsibilities

• Visit customer sites to diagnose and resolve EPOS, network, and business system issues.
• Capture photographic evidence and compile clear, actionable reports.
• Coordinate fixes by liaising with management, IT providers & third parties.
• Mediate IT solutions between franchisees, service desks, and IT contractors.
• Ensure accurate stock tracking & report completion for smooth operations.
• Keep stakeholders informed & updated at all times.

Skills

IT maintenance and fault diagnosis

Customer Service skills

Communication skills

Flexibility in hours and location

Health, safety, and environmental compliance

Full clean driving license

Clean DBS

Job description

Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.

You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.

You'll be the bridge between tech issues and business success - making a tangible difference for customers!

Location: Coventry / West Mids region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm - with 1 in 8 weekends)

Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.

What You'll Do:

• Visit customer sites to diagnose & resolve EPOS, network, and business system issues
• Capture photographic evidence and compile clear, actionable reports
• Coordinate fixes - liaise with management, IT providers & third parties
• Mediate IT solutions between franchisees, service desks, and IT contractors
• Ensure accurate stock tracking & report completion for smooth operations
• Keep stakeholders informed & updated at all times

What we're looking for:

• Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
• Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
• High degree of flexibility in terms of hours of work and location.
• High level of health, safety and environmental compliance
• Full clean driving license.
• Clean DBS required.