Customer Service Adviser (Info Point)

University West of England; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking a front-desk staff member to handle student queries efficiently. The position requires excellent communication skills, resilience in challenging situations, and a good IT proficiency. The successful candidate will provide essential support in a fast-paced environment, ensuring high-quality customer service. The role is primarily campus-based, offering an opportunity for professional development within a diverse community.

Benefits

Opportunities for training and personal development

Onsite nursery

Employee benefits and retail savings

Qualifications

• The role requires knowledge of a wide range of subjects.
• Fast learner with the ability to absorb and communicate information accurately.
• Excellent communication skills in writing, over the phone, and in person.
• Resilience and the ability to manage challenging situations.
• Good IT skills and digital literacy across multiple systems.
• Attention to detail is essential.

Responsibilities

• Operate front‑desk service, handling student queries in a fast‑paced environment.
• Triage and refer or sign‑post queries to appropriate specialist teams.
• Provide back‑office support: telephone calls, emails, appointment bookings and routine admin tasks.
• Deliver excellent customer care, remaining calm and positive.
• Collaborate with colleagues across campus sites.

Skills

Strong knowledge of a wide range of subjects

Excellent communication skills

Resilience

Good IT skills

Attention to detail

Job description

The Student and Campus Life Service provides support for students to help them develop academically, professionally, and personally. Information Points operate across all UWE campuses as a first point of contact for student queries, where dedicated staff provide advice and access to support from specialist teams on a wide variety of academic, emotional and practical issues – from money management, fees and funding to course‑related issues and well‑being.

Hours will vary due to business needs and will involve suitable notice. Working hours normally cover 08.30 – 17.00, and will be either 08.30‑16.30 or 09.00‑17.00. At times you may be required to work from 08.00 – 16.00 with suitable notice. Work patterns will be discussed at interview.

Working across multiple sites offers an excellent opportunity to enrich your staff experience, expanding your knowledge of a wide range of campus cultures by collaborating and networking with students, colleagues within the team and across the wider university.

You will work on front desks dealing with queries as they arise in a fast‑paced and pressurised environment, triaging queries and referring or sign‑posting where appropriate.

About you

The role requires knowledge of a wide range of subjects and a strong ability to learn and absorb knowledge quickly. Effective communication – in writing, over the phone and in person – is essential. You will need a can‑do attitude and must be able to foster this among colleagues, responding positively to rapidly changing situations. Resilience in dealing with challenging situations, strong IT skills and digital capability across a range of systems, as well as high attention to detail, are key requirements.

Responsibilities

• Operate front‑desk service, handling student queries in a fast‑paced environment.
• Triage and refer or sign‑post queries to appropriate specialist teams.
• Provide back‑office support: telephone calls, emails, appointment bookings and routine admin tasks.
• Deliver excellent customer care, remaining calm, positive and empathetic when supporting students in emotional distress.
• Collaborate with colleagues across campus sites.

Qualifications

• Strong knowledge of a wide range of subjects.
• Fast learner with the ability to absorb and communicate information accurately.
• Excellent communication skills (written, telephone, face‑to‑face).
• Resilience and the ability to manage challenging situations.
• Good IT skills and digital literacy across multiple systems.
• Attention to detail.
• Understanding of student experience in higher education and mental health awareness (desirable).

Where you will be working

• UWE Bristol is a campus‑based university with vibrant campus communities.
• Position based at our modern Frenchay Campus.
• May also be based at Glenside Campus or at the City Campus in Bristol city centre.
• Most of your time will be on campus (at least 60%; remaining days may be worked from home).

Why UWE Bristol?

We are one of the largest providers of higher education in the South West, with 38,000 students and 4,000 staff from all over the globe.

We offer a wide range of employee benefits, retail savings, onsite nursery and opportunities for training and personal development.

Add your individuality to ours

UWE Bristol recognises the power of a truly diverse university community. We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds.

We particularly encourage applications from global majority and male candidates as we are currently under‑represented in this area, however all appointments are made strictly on individual merit. As a Disability Confident employer we welcome applications from those who identify as having a disability.

Further information

If you would like to speak to us to find out more about this role, please contact Stuart Templeton on 0117 32 81193 or email [e-mail].

Interviews are scheduled to take place at our Frenchay Campus approximately w/c 23rd February 2026.

We have 2 full‑time, fixed‑term posts until August 2026, working 37 hours per week. These posts are available on a job‑share basis for applicants wishing to work part time.

Right to work in the UK: If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.