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Network 2Nd Line Team Lead
Job summary
A leading solutions provider in the UK is seeking a Network 2nd Line Team Lead to oversee a team of 4. The role involves technical leadership, team development, and collaboration on major incidents. Candidates should have CCNP, experience with various technologies, and proven leadership skills. This is an excellent opportunity to join a growing business with a passionate team.
Qualifications
- Hands-on technical experience handling support issues.
- Proven leadership qualities and experience in team development.
- Experience working with Problem Management and Customer Observability teams.
Responsibilities
- Lead the 2nd Line Network Team of 4 members.
- Conduct 1:1 meetings, performance reviews, and team meetings.
- Collaborate on root cause analysis for major incidents.
Skills
Network 2nd Line Team Lead - CCNP, LAN, Cisco, Nexus, Fortinet, Palo - Home/Surrey office based - £55,000 - £60,000
We are seeking a Network Team Lead for a Leading Solutions Provider and Cisco Gold partner. Reporting into the Director of Managed Services, you will have full responsibility for the 2nd Line Network Team, leading a team of 4 and serving as the escalation point for support issues.
In addition to technical expertise, you will be responsible for team development, including 1:1 meetings, team meetings, and performance reviews, ensuring the team meets agreed targets via objectives and development plans.
You will also collaborate with the Problem Management team to complete root cause analysis for major incidents and with Customer Observability Management teams to improve client infrastructure.
- CCNP
- LAN, Nexus, Fortinet, Palo
- Hands-on technical experience, including triaging and final escalation point for support issues
- Proven leadership qualities and experience
- Experience with staff development, performance reviews, and 1:1 meetings
- Ability to engage with vendors
- Experience working with Problem Management and Customer Observability teams
- Drive for continuous improvements across the Managed Service offering
Ideally, you will have experience working in an MSP and be able to attend the office one day a week to collaborate with the team and Senior Management.
This is an outstanding business in a huge growth phase, looking to double in size in the next 3 years, making it a great time to join.
We are an equal opportunities employer and welcome applications from all qualified candidates.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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