Shift Leader

Caffe Nero; Guildford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A popular coffeehouse chain in Guildford is seeking a Shift Leader to ensure exceptional customer service and support daily operations. You'll lead a team while enjoying unlimited handmade drinks and substantial discounts on food. No prior supervisory experience is necessary, making it a great opportunity to grow your career in a supportive environment. Candidates should be energetic, customer-focused, and ready to contribute to a lively team culture.

Benefits

Unlimited free handmade drinks

75% off food when on shift

50% off handmade drinks

£750 referral bonus

Length of service recognition

Access to benefits platform with discounts

Qualifications

• Ideally have some experience as a Supervisor or Team Leader, but not mandatory.
• Enjoy customer interaction and have a positive attitude.
• Team player with energy and a friendly disposition.

Responsibilities

• Support in running the store and leading the team.
• Deliver great customer service and uphold standards.
• Contribute to team goals and achieve customer satisfaction.

Skills

Customer interaction

Positive attitude

Teamwork

Job description

Shift Leader

Guildford, United Kingdom

Salary: up to £12.41 per hour

Full Time, Permanent

Customer Service

• Enjoy customer interaction
• Positive attitude
• Teamwork

As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!