Parts Team Leader

Thurlow Nunn; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned automotive business in Norwich is seeking a Parts Team Leader to join their Aftersales team. This role involves selecting parts from Electronic Parts Catalogues and assisting Technicians, alongside providing customer service. Candidates should have a passion for customer service and the ability to work under pressure. Full training is offered, and the company provides a competitive salary with benefits including annual leave, pension, and employee support programmes.

Benefits

31 days annual leave

Pension scheme

Life assurance

Cycle to work purchase scheme

Discounts on new and used vehicles

Employee Assistance Programme (EAP)

Qualifications

• Experience providing exceptional customer service.
• Previous experience of working with Vauxhall/PSA products preferred.
• Ability to work under pressure.

Responsibilities

• Select parts from the Electronic Parts Catalogues.
• Issue parts to Technicians within the Workshop.
• Serve customers with Parts needs.

Skills

Exceptional customer service

Communication skills

Competence in Microsoft packages

Job description

Parts Team Leader

Thurlow Nunn, Norwich, Permanent, Full time

Norwich, Hall Road

We have an exciting opportunity for a Parts Team Leader to join our busy Aftersales team in Norwich. Working alongside the Workshop Controller, you will be selecting parts from the manufacturer's Electronic Parts Catalogues and issuing these parts to the Technicians within the Workshop to fulfil the requirements of the service or repair. You will also serve customers that come into the branch for any Parts needs.

You will need to be confident and accurate and be able to demonstrate the ability to work under pressure. Although previous experience with Parts Catalogues and working in a busy workshop environment is preferable, full training and support will be provided.

We are looking for the following:

• Experience providing exceptional customer service
• Previous experience of working with Vauxhall/PSA products preferred but not essential
• Excellent communication skills both face to face and over the telephone
• Passion and drive for exceeding targets
• Competence in Microsoft packages

In return we offer a competitive salary + bonus.

Why Work For Us?

Thurlow Nunn is a family-owned, people-driven business which has been established for over 145 years. Our team of nearly 400 employees, span a variety of roles, across 11 sites throughout Norfolk, Cambridgeshire, Suffolk, Milton Keynes and Bedfordshire.

Whether your passion is sales, aftersales, customer service or another area, what's really important for us is that you are able to represent our family values of: Professional, Trust, Respect, Caring and Together, every day.

If you take great pride in delivering exceptional customer service and would love to be a member of a dedicated, friendly team, then Thurlow Nunn would be a great place for you to work.

Salary Competitive + bonus scheme

Hours 47.5 hours per week, Monday to Friday 8.00am to 6.00pm, alternate Saturday mornings

Benefits

• 31 days annual leave (including bank holidays)
• Pension scheme
• Life assurance
• Cycle to work purchase scheme
• Preferential parts, service and labour rates
• Discounts on new and used vehicles
• Access to health and wellbeing support services
• Free refreshments
• Employee Assistance Programme (EAP)

Closing date 30-10-2025