Assistant Customer Service jobs in United Kingdom
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Global Sales Operations Manager (m/w/d)
Job summary
A leading luxury watch marketplace is seeking a seasoned Sales Operations professional to drive revenue growth and operational excellence. The role involves designing operating systems for revenue planning, managing dealer relationships, and utilizing data analytics for effective decision-making. Candidates should have proven experience in Sales Operations with strong stakeholder management skills and proficiency in CRM tools. This position offers a unique opportunity to influence a globally recognized brand's growth strategy.
Benefits
Qualifications
- 4+ years in Sales/Revenue Operations, leading cross-functional workstreams.
- Proven track record in building forecasts, comp plans, and data analytics.
- Strong executive communication and stakeholder management skills.
Responsibilities
- Design operating systems for revenue planning and dealer lifecycle execution.
- Run the monthly GMV/revenue forecast by channel and region.
- Ensure effective use of CRM and data integrity for reporting.
Skills
Tools
Chrono24 is the global marketplace for luxury watches, connecting buyers and sellers from more than 100 countries. We bring trust, transparency, and technology to the world of luxury timepieces. As we continue to scale, our growth depends on predictable revenue operations, strong dealer partnerships, and whiteglove VIP experiences — exactly where you come in.
ABOUT THE ROLE
You will be the architect of sales operations across our Marketplace and Private Office (VIP client) motions globally (EMEA, Americas and APAC) — and the Growth leadership’s primary operating partner. You will design the operating system for revenue planning, dealer lifecycle execution, VIP sourcing, and tooling that keeps GMV growing through a focus on supply quality, execution rigour and trustworthy data. This role will join the Chief Growth Officer’s organisation at Chrono24 and report to the leader for Growth Operations.
Sales strategy & planning
- Supply growth– partner withsales and account managementto targethighGMVdealers;partner with account management and operations tostreamline onboarding, drivelisting qualityand relevance, design systems tomonitorand enforce dealer SLAs;support account management tooptimise dealer performance through data and insights
- Private Office (VIP) – turnhighvaluemarketplace signals into routed, qualified leads,offer normalization, partner with product,salesand operations tostandardizetransactionpaths and flowsfor VIP transactions
- Planning &reporting– run the monthly GMV/revenue forecast by channel and region;maintainliquidityand supply coverage analysis,upholda single sourceof truth for KPIs and definitions
- Data and tech stackstewardship-ensureeffective team use of CRM, automation;maintaindata andBIstructure and reporting including data integrity, KPI definitions,dashboardsand automated reporting. Hands-on experience with industry-leadingCRM and reporting tools such as Salesforce,Hubspotor alternatives
- Compensation & incentives – codesign compensationplansand incentivestied to GMV
- Trust, safety & compliance – align withOperationson KYC,authenticity, dispute SLAs, and policy changes to protect buyers and brand
- Executive cadence & governance – runregularforecast/pipelinereviews and prepare reporting forGrowth andExecutive leadership
- Budget & resource planning– partner withGeneral Managers and Finance on headcount and OPEXplanning
- Team effectiveness –optimizeoperating rhythms, information flows,collateraland toolingto maximize focus and execution.
- 4+years in Sales/Revenue Operations;experienceleadingcrossfunctionalworkstreams with Data, Product, Marketing and Operations
- Proventrack recordbuilding forecasts, territories/quotas, comp plans, and funnel diagnostics; fluency indata,analyticsand BIto support this
- Strong executivecommunication and stakeholder management, incl. turning datastrategic narrative and insights for sales and leadership
- Systemsthinking approach to implementing effectivesales and marketing data and tooling solutions;experience with implementationand consolidation of tooling as wellaschange management astrongplus
- Marketplacer ecommerce background and experienceoperatingwith policy/legal workflowsa plus
- Join a globally recognized brand and marketplace in the luxury watch industry
- Work in a dynamic, international team that values initiative and ownership
- Make a tangible impact on business growth and partner satisfaction
- Enjoy a modern work culture with flexibility, creativity, and purpose
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.