Customer Success Manager

Office Angels; Lewes; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a Community Engagement Consultant for an office-based role in Brighton. This position involves managing community enquiries, providing timely information, and supporting residents to ensure complaints are handled professionally. The ideal candidate will have experience in noise-related enquiries and complaints handling, along with excellent communication skills. Apply to be a vital point of contact for residents and stakeholders in a dynamic environment.

Qualifications

• Exceptional verbal and written communication skills.
• Ability to remain calm under pressure and manage competing priorities.

Responsibilities

• Manage incoming enquiries via phone and email.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track and support the resolution of issues with the wider team.

Skills

Experience with noise-related enquiries

Complaints handling experience

Verbal and written communication skills

Organisational skills

Attention to detail

Ability to manage pressure

Tools

Salesforce CRM

Job description

Job Title: Customer Success
Location: Brighton (Office-based)
Hours: Monday-Friday, 9:00am-5:30pm
Salary: £30,000-£45,000 DOE + Quarterly Profit Share (after six months)

On behalf of my client, we are seeking a proactive and personable Community Engagement Consultant to join a fast‑paced, office‑based helpdesk team. This role is central to supporting a major long‑standing client, acting as a trusted point of contact for residents and stakeholders while ensuring enquiries and complaints are handled efficiently, accurately, and with professionalism.

Key Responsibilities

• Manage incoming enquiries via phone and email through a live helpdesk.
• Carry out resident feedback surveys by telephone.
• Provide clear, timely, and accurate information to residents and stakeholders.
• Track, monitor, and support the resolution of all issues in collaboration with the wider team.
• Assist with community engagement activities to ensure residents feel informed and supported.
• Handle a wide range of real‑time queries with confidence.
• Manage and log complaints effectively.

About You

• Must have experience with noise‑related enquiries.
• Must have complaints handling experience.
• Exceptional verbal and written communication skills.
• Highly organised with strong attention to detail.
• An understanding of operational environments (e.g., large infrastructure settings) is advantageous.
• Able to remain calm under pressure and manage competing priorities.
• Background in property, housing, customer service, or community engagement is beneficial.
• Experience using Salesforce CRM is a plus.
• Previous supervisory or management experience is preferred.

If you are enthusiastic, friendly, and have a passion for supporting others, this position is perfect for you. Apply now to join our client's team.

If you experience any issues applying, please send your CV along with the name of the role you are applying for to [e-mail].

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.