Customer Success Manager - Accounting

Stacks; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A forward-looking technology firm is seeking an ambitious Customer Success Manager - Accounting to join their London or Amsterdam office. In this role, you'll drive customer success through onboarding, support, and renewals while leveraging your accounting expertise to understand customer needs. With a strong focus on collaboration and strategic impact, this position is ideal for someone eager to shape the company's future. Join a talented team and work at the forefront of AI in finance.

Benefits

Cutting-Edge Technology

Top-Tier Team

Foundational Role

Inspiring Workspace

Qualifications

• 3–7 years of SaaS Customer Success experience managing post-sales relationships.
• Hands-on experience in accounting as a Controller or CPA.
• Ability to build trust with finance teams and deliver strategic support.

Responsibilities

• Support the full customer journey from onboarding to renewal and expansion.
• Understand customer workflows and provide financial guidance.
• Own renewals and identify opportunities for deeper adoption.
• Guide customers through best practices and ensure seamless implementation.
• Collaborate with teams to address accounting needs.
• Define the Customer Success function and influence GTM strategy.

Skills

SaaS Customer Success Experience

Accounting Expertise

Customer-Centric Mindset

Product Mastery

Job description

This role is based out of our Amsterdam office 🇳🇱 or London office 🇬🇧

We are an office-first company & believe great products are made when we are together.

About Stacks

At Stacks, we’re transforming the way finance teams approach one of their most critical processes: the monthly close. For mid to large enterprises, the close is a painstaking, manual effort that pulls finance teams away from strategic initiatives to focus on repetitive, tedious tasks. We believe this needs to change.

Our vision is bold. With the power of AI, we’re reimagining the monthly close to be as simple as a single click—providing the most accurate, detailed financial insights on day one of each month. By giving finance teams their time back, we enable them to focus on high-impact, strategic work that drives their companies forward.

Our team is a blend of finance, product, and technical experts from top-tier companies like Uber, Plaid, Miro, Mollie, and Bunq, united by the drive to create a game-changing solution. Based in the heart of Amsterdam, our office offers inspiring views over the iconic canals. Backed by leading VCs and executives from Stripe, Plaid, and OpenAI, we’re ready to reshape the future of finance.

About the Role

Stacks is looking for a fiercely ambitious, entrepreneurial, and commercially driven Customer Success Manager - Accounting to join our team in Amsterdam as one of our first CS hires!

In this high-impact role, you’ll collaborate closely with our founder to create and execute our GTM strategy at Stacks. If you’re excited by the idea of limitless growth and fast-paced challenges, this is a unique opportunity to accelerate your career as you help shape the future of Stacks.

🧱 What You'll Do

• Drive Customer Success: Support the full customer journey from onboarding to renewal and expansion. You’ll interact directly with Controllers, Finance leaders, and CFOs to ensure Stacks becomes mission-critical to their accounting operations.

• Accounting-Led Support: Leverage your Accounting / Controller background to deeply understand customer workflows and challenges. You’ll offer guidance rooted in your financial close experience, helping customers maximize the value of Stacks.

• Drive Net Retention: You will own renewals and expansion across your portfolio by delivering measurable value and identifying opportunities for deeper adoption.

• Product Mastery: Become a power user of Stacks, able to guide customers through best practices, troubleshoot issues, and ensure seamless implementation.

• Cross-functional Collaboration: Partner with Sales, Product, and Engineering to translate feedback into actionable improvements that address the needs of accounting teams.

• Strategic Impact: As one of our first CS hires, you’ll help define the function from the ground up, building playbooks and influencing our GTM strategy.

🧩 What You Need

• 3–7 Years of SaaS Customer Success Experience: A strong track record managing post-sales relationships with mid-market and enterprise clients. You’ve owned renewals, driven expansion, and worked cross-functionally to deliver success.

• Accounting Expertise: Hands-on experience in accounting, ideally as a Controller, CPA, or within a finance team managing the close process. You speak the language of Stacks users and understand their day-to-day challenges.

• Customer-Centric Mindset: You know how to build trust with finance teams, navigate and deliver strategic support.

• Product Mastery: You’re quick to learn new tools and can confidently guide others through them. You can break down complex workflows into actionable steps for our customers.

🚀 What’s in It for You

• Cutting-Edge Technology: Work at the forefront of the Gen AI revolution.

• Top-Tier Team: Collaborate with talented colleagues from companies like Uber, Plaid, Miro, and Mollie.

• Foundational Role: Become one of the founding pillars of an exciting company, backed by Tier 1 VCs and executives from OpenAI, Stripe, and DeepMind.

• Inspiring Workspace: Enjoy the view of the Amsterdam canals in our stunning office.

🤝 The Hiring Process

• Step 1: 30-minute screening call with our talent partner (Peter) to discuss your background, motivation, experience, and practical details.

• Step 2: 3 x30-minute calls with our founder (Albert) and team members to dive deeper into your experience.

• Step 3: Take-home and 1-hour on-site panel interview with our team at Stacks.

• Step 4: Offer!