Sales Team Leader

One Utility Bill; Newcastle upon Tyne; Hybrid; GBP 30,000 - 39,000; Full time

Job summary

A utility services company in Newcastle upon Tyne seeks a Sales Team Leader to manage and lead the B2C sales team. Your role will involve coaching and developing team members to meet performance targets while handling customer queries effectively. With a shift pattern of Monday to Friday and a potential for hybrid working post-probation, this position is ideal for self-motivated individuals with strong people management skills. Passion for the role and empathy towards others are crucial.

Qualifications

• Experience in people management and improving performance is essential.
• A self-motivated attitude and the ability to handle customer queries and escalate when necessary.
• Creative problem solver with resilience and empathy.

Responsibilities

• Lead weekly team meetings and manage the day-to-day performance of the B2C team.
• Coaching, recruiting, onboarding team members.
• Deliver reports and presentations analyzing team performance to leadership.

Skills

Multi-tasking

Verbal and written communication skills

People management

Organizational and time-management skills

Problem-solving

Job description

Sales Team Leader

£30,772 + OTE £8,000

A little bit about us

Hi, we’re One Utility Bill , a service that allows our customers to bundle their main household utility bills into one monthly payment. 👋🏻 Our student brand Fused Bills is an easy way for students to sort their utilities, split the bills with their housemates, and make finances simpler. Students and graduates receive fixed prices for 12‑month contracts and, best of all, our Fused packages come with unlimited energy!

Because our Fused service is for students, this role comes with an element of seasonality. As students typically move in over the summer, expect to be working with customers who are looking for 2026 accommodation now, and be ready for the excitement and bustle of the summer months. 🫱🏼🫲🏽

What you’ll be doing?

The Fused Sales team is at the core of One Utility Bill. As one of our Sales Team Leaders, your determination, dedication and personal approach will give our team and our customers confidence that you will find the right solution for them.

By taking on this role, you will be expected to work alongside the team, as well as leading them through coaching, improving & introducing new processes and ensuring KPI’s are hit.

As part of our Sales Team, you will be responsible for managing the day‑to‑day performance of our B2C team, including both renewals and new sales, plus fixed‑term staff during our peak Summer period.

Reporting into the Fused Sales Manager, you will be joining a motivated team with big targets to achieve, helping One Utility Bill on its growth journey.

Some of your key responsibilities will include:

• Leading weekly team meetings
• Delivering company updates
• Rota management
• Holding one‑to‑one sessions with team members
• Coaching, recruiting, training and onboarding team members
• Build plans to deliver objectives and motivate your team
• Develop and implement new sales initiatives and strategies
• Complete team performance analysis as well as weekly and monthly reporting on KPIs
• Conduct call monitoring and feedback
• Being the first point of contact for the team for advice on handling difficult customer queries and escalations
• Creating training documents for the team
• Work closely with Team Leaders and Managers from other departments to improve and create new internal processes
• Reduce the cancellations of sales within the first 14‑day cooling‑off period or prior
• Writing reports and presentations analysing the performance of your team and delivering these to the Senior Leadership Team and key external stakeholders

A little bit about you

• Ability to multi‑task and move between tasks using prioritisation
• Strong verbal and written communication skills
• Self‑motivated with a positive attitude
• Experienced in people management and improving performance
• Creative problem solver
• Resilient and able to have empathy and understanding
• Have fantastic organisational and time‑management skills
• People management skills to develop your team and improve their performance
• Problem‑solving skills
• Adaptability to change

Our team works in our office from Ouseburn with the shift pattern being Monday to Friday 10‑6pm with one Saturday every 4 weeks. Hybrid working may be permitted once probation is completed however is not guaranteed all year round.

Be Fiercely You isn't just a value, it's how we thrive! We believe our strength comes from a truly diverse team where everyone feels valued and respected. If you're passionate about what you do, we want to hear from you, no matter your background