Assistant Customer Service jobs in United Kingdom

Job summary

A well-known recruitment agency in Watford seeks a Complaints Specialist to join their Customer Service team. This role involves responding to customer complaints, conducting thorough investigations, and ensuring compliance with policies while contributing to a positive customer experience. The ideal candidate has strong communication skills and a background in customer service. This FTC role offers potential for permanency with competitive pay and benefits including medical cover and annual leave.

Benefits

Qualifications

• Strong communication skills with focus on accuracy and clarity.
• Experience in handling customer complaints or a similar role.
• Ability to manage time effectively in a fast-paced environment.
• Attention to detail and proactive approach to problem-solving.
• Familiarity with industry regulations.

Responsibilities

• Respond to written customer complaints promptly.
• Investigate and resolve customer issues according to policies.
• Maintain accurate records of correspondence.
• Collaborate with internal departments for information.
• Ensure compliance with industry regulations.
• Identify recurring issues and suggest process improvements.
• Update customers regarding complaint status.
• Contribute to positive customer experience.