Hybrid Operational Support & Customer Care Specialist

Health & Care Management LTD (HCML); Tewkesbury; Hybrid; GBP 24,000 - 25,000; Full time

Job summary

A healthcare management company seeks an Operational Support Administrator in Tewkesbury & Worcester. This full-time role provides high-quality support, focusing on client reimbursements, appointment bookings, and customer technical support. Successful candidates will be proficient in Microsoft Office and possess strong communication skills while being adaptable and detail-oriented. This position offers a hybrid work configuration, allowing flexibility within the operational team.

Qualifications

• Essential proficiency in Microsoft Office software including Excel, Word, Outlook and PowerPoint.
• Able to work to tight deadlines and maintain calm under pressure.
• Flexible attitude in relation to workplace demands.

Responsibilities

• Manage client reimbursements according to scheme rules.
• Screen onboarding questionnaires and arrange client appointments.
• Provide front line support for customer technical issues.

Skills

Proficient in Microsoft Office

Excellent interpersonal communication

Attention to detail

Ability to work under pressure

Education

5 GCSEs – A*-C

Job description

A healthcare management company seeks an Operational Support Administrator in Tewkesbury & Worcester. This full-time role provides high-quality support, focusing on client reimbursements, appointment bookings, and customer technical support. Successful candidates will be proficient in Microsoft Office and possess strong communication skills while being adaptable and detail-oriented. This position offers a hybrid work configuration, allowing flexibility within the operational team.