Sports Recovery and Wellness Centre Customer Adviser

JobStart Scheme; Newtownabbey; On-site; GBP 60,000 - 80,000; Part time

Job summary

A wellness and fitness center in Newtownabbey is seeking a Customer Adviser for front desk operations, delivering exceptional customer service, processing memberships, and maintaining facility standards. The ideal candidate should have strong communication skills, experience in a related environment, and be able to work flexible hours, up to 25 per week. This is a temporary position with a competitive hourly wage offering different rates based on age. Join our dynamic team committed to health and wellness.

Qualifications

• Previous experience in a wellness, fitness, spa, or hospitality environment.
• Knowledge of membership management systems.
• Flexible and adaptable to a dynamic, customer-focused environment.

Responsibilities

• Greet and welcome all members and guests in a friendly manner.
• Handle all incoming calls, emails, and in-person enquiries.
• Process new memberships, renewals, and cancellations.
• Maintain cleanliness and tidiness of the facility.
• Uphold health, safety, and hygiene standards.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Competent in handling cash

Good organisational skills

Teamwork skills

Basic computer literacy

Interest in health, wellness, or fitness

Job description

Sports Recovery and Wellness Centre Customer Adviser

THE EMPLOYER IS: FOMA HEALTH LTDThe Sports Recovery & Wellness Centre Customer Adviser is the first point of contact for all members and visitors. This role is responsible for delivering exceptional customer service, managing front desk operations, processing memberships and payments, and ensuring the facility is welcoming, clean, and well-prepared for daily use.

Responsibilities

• Greet and welcome all members and guests in a friendly, professional manner.
• Handle all incoming calls, emails, and in-person enquiries promptly and efficiently.
• Provide accurate information about memberships, services, classes, and facility offerings.
• Process new memberships, renewals, cancellations, and other customer account updates.
• Assist with scheduling, bookings, and check-ins for classes or appointments.
• Operate the till and point-of-sale system accurately.
• Process payments for memberships, services, and retail items.
• Support daily opening and closing procedures.
• Assist in setting up and preparing the facility for classes, treatments, and daily operations.
• Maintain cleanliness and tidiness of the facility.
• Work collaboratively with instructors, therapists, and management to ensure smooth operations.
• Maintain accurate records and complete daily reports as required.
• Uphold health, safety, and hygiene standards at all times.

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation and a professional, approachable manner.
• Competent in handling cash.
• Good organisational, multitasking and timekeeping abilities.
• Teamwork skills, with the ability to work independently when required.
• Basic computer literacy.
• Previous experience in a wellness, fitness, spa, or hospitality environment.
• Knowledge of membership management systems.
• Interest in health, wellness, or fitness.
• Flexible and adaptable to a dynamic, customer-focused environment.

Further Information

The Employer is: FOMA HEALTH LTDJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1749084 Job Sector Secretarial and Administration,Customer Service and Call Centre Area Co Antrim Location Newtownabbey Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 2 Contract Type Temporary Weekly hours 25 Published date 04/12/2025 Closing date 14/01/2026 Worktime To be confirmed with employer