Luxury Customer Care Advisor — German & English

ME+EM; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fast-growing luxury fashion brand in London is seeking a bilingual Customer Care Advisor to deliver exceptional service in both German and English. The role involves supporting customers across various channels, resolving queries with empathy, and offering personalized styling advice. The ideal candidate will have strong communication skills, a passion for luxury service, and the ability to work efficiently in a fast-paced environment. Benefits include generous annual leave and a supportive workplace culture.

Benefits

33 days annual leave

Birthday off

Pension Scheme

Group Life Insurance

Generous Staff Discount

Employee Assistance Programme

Social events and biannual parties

Qualifications

• Experience in luxury customer service is preferred.
• Ability to multitask across systems and maintain customer data.
• Strong attention to detail during peak times.

Responsibilities

• Provide outstanding support across phone, email, live chat, and social.
• Resolve customer queries with ownership and confidence.
• Offer personalized styling advice and product recommendations.
• Process orders, refunds, and track deliveries accurately.
• Collaborate with internal teams to enhance customer experience.

Skills

Fluency in German

Fluency in English

Excellent communication skills

Strong styling instinct

Highly organized

Job description

A fast-growing luxury fashion brand in London is seeking a bilingual Customer Care Advisor to deliver exceptional service in both German and English. The role involves supporting customers across various channels, resolving queries with empathy, and offering personalized styling advice. The ideal candidate will have strong communication skills, a passion for luxury service, and the ability to work efficiently in a fast-paced environment. Benefits include generous annual leave and a supportive workplace culture.