Retail Customer Advisor — Flexible Hours + Monthly Bonus

Threeuk; Workington; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company is seeking a Retail Customer Advisor in Workington. The role involves enhancing customer experiences, achieving sales targets, and providing tailored product solutions. Ideal candidates are passionate about customer service and possess strong problem-solving skills. Full training will be provided, and the position offers a competitive salary along with numerous benefits including annual leave and a bonus structure.

Benefits

Free staff handset + unlimited sim card

4.5% employer pension contribution

Life assurance

Holiday allowance of 31 days annual leave plus bank holidays and personal days

Tastecard membership

Discounts across thousands of retailers

Opportunity to win monthly and annual awards

Qualifications

• Strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Ability to work well within a team, contributing to a positive and high-performance environment.
• Resourceful and proactive in resolving customer inquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences through tailoring and promoting products.
• Achieve KPIs by driving sales and meeting performance goals.
• Provide personalized solutions for mobile or network-related inquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

A leading telecommunications company is seeking a Retail Customer Advisor in Workington. The role involves enhancing customer experiences, achieving sales targets, and providing tailored product solutions. Ideal candidates are passionate about customer service and possess strong problem-solving skills. Full training will be provided, and the position offers a competitive salary along with numerous benefits including annual leave and a bonus structure.