Customer Service Advisor

Meridian Business Support; Stoke-on-Trent; On-site; GBP 26,000; Full time

Job summary

A staffing agency is seeking a Customer Service Advisor based in Stoke-on-Trent. The role involves answering customer inquiries, investigating complaints, and ensuring customer satisfaction. The ideal candidate should have customer service experience in a manufacturing environment and strong IT skills, including proficiency in Excel and Outlook. This full-time, permanent position offers a salary of £26,000 per annum with standard working hours Monday to Friday.

Qualifications

• Experience in a customer service role.
• Proficient in typing and learning new systems quickly.
• Ability to communicate effectively over the phone.

Responsibilities

• Answer incoming calls and emails from customers.
• Make outbound calls to provide order updates.
• Investigate and resolve complaints in a timely manner.
• Log issues and liaise with relevant departments.
• Assist customers on-site and organize Service Engineers' schedules.

Skills

Customer Service experience within a manufacturing environment

Strong IT skills

Confident communicator

Ability to build rapport

Comfortable learning complex products

Tools

Excel

Outlook

Job description

Job Title

Customer Service Advisor

Location

Stoke, Staffordshire

Employment Type

Full‑time, Permanent

Salary

£26,000 per annum

Hours

Monday – Friday, 08:00 – 16:30 (30‑minute unpaid break)

Responsibilities

• Answer incoming calls and emails from customers
• Make outbound calls to provide order updates
• Investigate and resolve complaints, ensuring timely solutions
• Log issues and liaise with relevant departments
• Welcome and assist customers on‑site
• Organise Service Engineers’ schedules and arrange visits
• Book courier services (e.g., TNT)
• Develop technical product knowledge to support customers effectively

Essential Requirements

• Customer Service experience within a manufacturing environment
• Strong IT skills – fast typing, confident with Excel, Outlook, live sheets, and quick to learn new systems
• Confident communicator on the phone
• Ability to build positive rapport quickly with stakeholders at all levels
• Comfortable learning a complex and varied product range

Personal Attributes

• Excellent written and verbal communication
• Strong problem‑solving skills
• Approachable, helpful, and professional
• Reliable with excellent time management

Please apply today or call our local Stoke branch to discuss this Customer Service Advisor role in more detail.