Manufacturing Customer Care Specialist - On-site Support

Meridian Business Support; Stoke-on-Trent; On-site; GBP 26,000; Full time

Job summary

A staffing agency is seeking a Customer Service Advisor based in Stoke-on-Trent. The role involves answering customer inquiries, investigating complaints, and ensuring customer satisfaction. The ideal candidate should have customer service experience in a manufacturing environment and strong IT skills, including proficiency in Excel and Outlook. This full-time, permanent position offers a salary of £26,000 per annum with standard working hours Monday to Friday.

Qualifications

• Experience in a customer service role.
• Proficient in typing and learning new systems quickly.
• Ability to communicate effectively over the phone.

Responsibilities

• Answer incoming calls and emails from customers.
• Make outbound calls to provide order updates.
• Investigate and resolve complaints in a timely manner.
• Log issues and liaise with relevant departments.
• Assist customers on-site and organize Service Engineers' schedules.

Skills

Customer Service experience within a manufacturing environment

Strong IT skills

Confident communicator

Ability to build rapport

Comfortable learning complex products

Tools

Excel

Outlook

Job description

A staffing agency is seeking a Customer Service Advisor based in Stoke-on-Trent. The role involves answering customer inquiries, investigating complaints, and ensuring customer satisfaction. The ideal candidate should have customer service experience in a manufacturing environment and strong IT skills, including proficiency in Excel and Outlook. This full-time, permanent position offers a salary of £26,000 per annum with standard working hours Monday to Friday.