Assistant Customer Service jobs in United Kingdom

Job Title: Conference & Events Sales Executive

Location: Churchill War Rooms, London

Salary: Up to £32,000 per annum

Contract: Permanent, Full-Time, Monday to Friday

Working in the heart of Central London at the iconic Churchill War Rooms, creating memorable events for our customers. As a Conference and Events Sales Executive, you are at the heart of our operation, and we are looking for an individual who shares our energy and passion to increase and enhance sales. You’ll be working as part of our fantastic sales team driving enquiries and bookings across our three iconic London venues and ensuring all customer’s needs are met and their expectations are exceeded, with a focus on increasing corporate business.

• Undertaking reactive sales activities including responding to voice and email enquiries
• Cross‑selling – multi‑location proposals across 3 iconic London venues
• Producing professional and accurate proposals, providing best options first time to customers, within agreed response times
• Following up on all enquiries within a specific time scale with an aim to convert to confirmed bookings and ensuring conversion rates of incoming sales enquiries and bookings are optimised
• Securing venue show rounds for the BDM’s and Event Planners
• Achieving agreed sales targets by driving conversion
• Issuing contracts to customers once bookings are converted
• Ensuring all details and requirements of confirmed bookings are handed over accurately to the Event Planner
• Proactive calls focusing on past bookers, lost and turned down enquiries and lapsed accounts
• Working alongside BDM and Events Planners, nurture customer relationships to maximise all sales and upselling opportunities
• Maintaining accurate, up‑to‑date reports and information
• Maintaining the compliance benchmarks
• Maintaining relationships with regional agent accounts alongside BDM
• Supporting innovative campaigns for the sales and marketing plan
• Achieving and exceeding agreed sales campaign targets
• Having the opportunity to attend local/national FAM Trips and Showcases
• Responding positively and efficiently to customers, ensuring repeat business is optimised
• Performing ad hoc tasks as directed.

• Minimum 2 years’ experience in a proactive enquiry handling sales role, preferably within a high‑profile Conference & Events venue, with a proven track record of achieving sales targets. Minimum 1 year experience in the London market
• Previous experience of a diary management system
• Multi‑site selling experience
• High degree of commercial awareness and to be able to understand links between sales and profit
• Excellent written ability
• Strong communication and organisation skills
• An ability to sell a product / package.
• Enthusiastic and confident
• Ability to deal with a wide range of people
• Excellent attention to detail
• Previous experience within the Hospitality Sector
• Knowledge of Delphi booking system (but not essential)

We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Competitive salary depending on experience
• Performance related bonus
• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un‑wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Part of Compass Group UK&I, Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together. Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK’s leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/1710/90345001/52678739/R/SU #RA Venues

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!