Account Manager

Omega Resource Group; Gloucester; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A leading engineering organization based in Cirencester is seeking an Account Manager to oversee online sales channels and lead generation. The role involves optimizing e-commerce operations while coordinating closely with marketing to drive digital revenue. Candidates should have a degree in a relevant field and a minimum of 3 years experience in e-commerce or digital marketing. The position offers hybrid working arrangements and a competitive salary of £32,000 to £36,000, with additional benefits including a pension scheme and 25 days holiday.

Benefits

Hybrid working: 3 days in office, 2 days from home

Pension: 4% employee / 8% employer contribution

25 days holiday + bank holidays

Death in Service: 4 salary

Healthcare included

Qualifications

• Minimum 3 years experience in e-commerce operations, digital marketing, online sales or lead management.
• Strong CRM experience and confidence using analytics tools.
• Excellent organisational, multitasking and communication skills.

Responsibilities

• Manage and optimise all online sales platforms.
• Ensure smooth e-commerce operations: registrations, payments, etc.
• Align online campaigns with marketing and sales objectives.

Skills

E-commerce operations

Digital marketing

CRM experience

Analytical skills

Communication skills

Education

Degree in Business, Marketing, or E-Commerce

Tools

Google Analytics

Job description

Job Title: Account Manager

Location: Cirencester

Salary: £32,000 To £36,000 (£40,000 to £45,000 OTE)

Contract: Permanent

Role Overview Account Manager

Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes.

This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development driving growth, improving user experience, and supporting a high-performing sales team.

Key Responsibilities Account Manager

• Manage and optimise all online sales platforms, including the customer portal and company website.
• Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.
• Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.
• Align online campaigns with marketing and sales objectives to grow digital revenue.
• Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.
• Maintain accurate CRM data and manage inbound leads qualifying, tracking, and nurturing prospects.
• Conduct introductory and follow-up calls to progress leads through the sales pipeline.
• Liaise with the global e-commerce team and share best practices across the business.
• Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.
• Keep product listings, pricing, and online content accurate and up to date.
• Stay current with digital trends, tools, and technologies to continually enhance processes and user experience.

Key Experience & Qualifications Account Manager

• Degree in Business, Marketing, E-Commerce, or a related field
• Minimum 3 years experience in e-commerce operations, digital marketing, online sales or lead management
• Strong CRM experience and confidence using analytics tools such as Google Analytics
• Excellent organisational, multitasking and communication skills
• Analytical mindset with the ability to translate data into actionable improvements
• Detail-oriented, proactive and highly customer-focused
• Comfortable working in a fast-paced environment and adaptable to changing priorities
• Ideal for someone who blends technical confidence with commercial awareness

Benefits Account Manager

• Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required)
• Pension: 4% employee / 8% employer contribution
• 25 days holiday + bank holidays
• Death in Service: 4 salary
• Healthcare included

For more information on this role, please contact Ben Dawson on (phone number removed) or send copy of your CV to (url removed)

For details of other opportunities available within your chosen field please visit our website (url removed)

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.