Account Manager

Omega Resource Group; England; Hybrid; GBP 32,000 - 36,000; Full time

Job summary

A respected engineering organisation in Cirencester seeks an Account Manager to enhance their online sales channels and lead generation processes. This hybrid role will involve managing e-commerce operations, optimising platforms, and supporting a high-performing sales team. The ideal candidate will have a degree in a relevant field and at least 3 years' experience in e-commerce, demonstrating strong CRM and analytical skills. You will engage with global teams and continually innovate to improve the customer experience. Benefits include hybrid working, attractive pension contributions, and holiday allowances.

Benefits

Hybrid working: 3 days in the office, 2 days from home

Pension: 4% employee / 8% employer contribution

25 days holiday + bank holidays

Death in Service: 4× salary

Healthcare included

Qualifications

• Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management.
• Strong CRM experience and confidence using analytics tools such as Google Analytics.
• Detail-oriented, proactive and highly customer-focused.

Responsibilities

• Manage and optimise all online sales platforms.
• Ensure smooth e-commerce operations: registrations, payments, and customer queries.
• Monitor metrics and analyse customer behaviour for improvements.

Skills

E-commerce operations

Digital marketing

CRM experience

Analytical skills

Organisational skills

Communication skills

Education

Degree in Business, Marketing, E-Commerce, or a related field

Tools

Google Analytics

Job description

Account Manager

Location: Cirencester

Salary: £32,000 To £36,000 (£40,000 to £45,000 OTE)

Contract: Permanent

Role Overview – Account Manager

Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes. This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development—driving growth, improving user experience, and supporting a high-performing sales team.

Key Responsibilities – Account Manager

• Manage and optimise all online sales platforms, including the customer portal and company website.
• Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.
• Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.
• Align online campaigns with marketing and sales objectives to grow digital revenue.
• Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.
• Maintain accurate CRM data and manage inbound leads—qualifying, tracking, and nurturing prospects.
• Conduct introductory and follow-up calls to progress leads through the sales pipeline.
• Liaise with the global e-commerce team and share best practices across the business.
• Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.
• Keep product listings, pricing, and online content accurate and up to date.
• Stay current with digital trends, tools, and technologies to continually enhance processes and user experience.

Key Experience & Qualifications – Account Manager

• Degree in Business, Marketing, E-Commerce, or a related field.
• Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management.
• Strong CRM experience and confidence using analytics tools such as Google Analytics.
• Excellent organisational, multitasking and communication skills.
• Analytical mindset with the ability to translate data into actionable improvements.
• Detail-oriented, proactive and highly customer-focused.
• Comfortable working in a fast-paced environment and adaptable to changing priorities.
• Ideal for someone who blends technical confidence with commercial awareness.

Benefits – Account Manager

• Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
• Pension: 4% employee / 8% employer contribution.
• 25 days holiday + bank holidays.
• Death in Service: 4× salary.
• Healthcare included.
• For more information on this role, please contact Ben Dawson on (phone number removed) or send copy of your CV to (url removed).

For details of other opportunities available within your chosen field please visit our website (url removed).

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.