Sports Betting Retail Customer Service Manager

Entain; Sandwell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading gaming company is seeking a Retail Customer Service Manager to join their team in Sandwell. The ideal candidate will deliver top customer service in an engaging environment, handle transactions, and assist with betting activities. Responsibilities include maintaining high shop standards and ensuring customer satisfaction while managing a dynamic work schedule. Benefits include a competitive salary, pension scheme, and discounts with retailers.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare and wellbeing support

Development opportunities

Qualifications

• Must be 18 years of age or over to work in one of our betting shops.
• Passion for delivering great customer service.
• Ability to deal with challenging situations in a calm manner.

Responsibilities

• Deliver outstanding customer service.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.

Skills

Customer Service

Communication

Problem Solving

Self-motivated

Teamwork

Job description

A leading gaming company is seeking a Retail Customer Service Manager to join their team in Sandwell. The ideal candidate will deliver top customer service in an engaging environment, handle transactions, and assist with betting activities. Responsibilities include maintaining high shop standards and ensuring customer satisfaction while managing a dynamic work schedule. Benefits include a competitive salary, pension scheme, and discounts with retailers.