Customer Care Advisor — Hybrid, Flexible Hours + Perks

TFG London; Fenn Street; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading fashion brand in the United Kingdom is seeking a passionate Customer Care Advisor to provide exceptional service in a part-time role. Working 20-24 hours per week, you'll manage customer queries via various channels while maintaining high service levels. This role offers flexibility and the chance to make a real impact in customer service, along with fantastic benefits, including a generous discount, holiday entitlement, and financial support for your wellbeing.

Benefits

70% brand discount

Up to 28 days holiday

Financial and wellbeing support

Enhanced maternity package

Virtual GP service

Qualifications

• Must thrive in a fast-paced environment.
• Capable of communicating positively and efficiently.
• Ability to balance shifting priorities.

Responsibilities

• Manage customer queries via phone, email, social media, and live chat.
• Deliver service levels in line with targets.
• Maintain updated customer service records.

Skills

Excellent communication skills

Collaboration skills

Flexibility

Positive attitude

Proactive approach

Job description

A leading fashion brand in the United Kingdom is seeking a passionate Customer Care Advisor to provide exceptional service in a part-time role. Working 20-24 hours per week, you'll manage customer queries via various channels while maintaining high service levels. This role offers flexibility and the chance to make a real impact in customer service, along with fantastic benefits, including a generous discount, holiday entitlement, and financial support for your wellbeing.