Pensions Administrator - Customer Service & Data Specialist

Equiniti; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial services provider is seeking a Pensions Administrator to enhance their operations team. This role is focused on delivering high-quality administration services, resolving customer inquiries, and maintaining accurate records while adhering to service level agreements. Strong numeracy, literacy, and excellent communication skills are required. The position offers a supportive work environment and various employee benefits, including flexible working and personal development opportunities. Join us in making a positive impact on clients' lives.

Benefits

Health and Wellbeing support

Employee discounts

Flexible benefits

29 days holiday + bank holidays

Qualifications

• Strong numeracy and literacy skills.
• Previous experience in a financial/pensions environment desirable.
• Proven track record of quality, timely delivery.

Responsibilities

• Provide administration service to customers per Service Level Agreement.
• Maintenance of up-to-date filing and records for department.
• Resolve customer enquiries based on a competent working knowledge.

Skills

Strong numeracy

Good written and communication skills

Ability to work within laid‑down processes and procedures

Desire to deliver exceptional customer service

Education

GCSE (or equivalent) Maths and English Grade C

Job description

A leading financial services provider is seeking a Pensions Administrator to enhance their operations team. This role is focused on delivering high-quality administration services, resolving customer inquiries, and maintaining accurate records while adhering to service level agreements. Strong numeracy, literacy, and excellent communication skills are required. The position offers a supportive work environment and various employee benefits, including flexible working and personal development opportunities. Join us in making a positive impact on clients' lives.