Customer Support Specialist — Hybrid Career Growth

lloyds banking group; Irvine; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading banking institution in the UK is offering a full-time opportunity for a Customer Support role across various branches in the Irvine area. You will provide face-to-face assistance and grow your career through a skill progression framework, reaching higher salary levels as you develop. The job requires excellent people skills and a commitment to serving customers with empathy and integrity. The salary starts at £25,000 with growth potential after 6 months. Inclusive workplace culture and diverse values are emphasized.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit

Share schemes

Discounted shopping benefits

22 days’ holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• No prior financial services experience required.
• Ability to quickly build relationships with customers.
• Commitment to delivering high-quality service.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition to helping customers over the phone in future roles.
• Master new skills and deal with complex customer needs.

Skills

People skills

Relationship building

Empathy

Integrity

Team collaboration

Job description

A leading banking institution in the UK is offering a full-time opportunity for a Customer Support role across various branches in the Irvine area. You will provide face-to-face assistance and grow your career through a skill progression framework, reaching higher salary levels as you develop. The job requires excellent people skills and a commitment to serving customers with empathy and integrity. The salary starts at £25,000 with growth potential after 6 months. Inclusive workplace culture and diverse values are emphasized.