Customer Care Advisor

TFG London; Fenn Street; Hybrid; GBP 20,000 - 25,000; Part time

Job summary

A leading fashion brand in the United Kingdom is seeking a passionate Customer Care Advisor to provide exceptional service in a part-time role. Working 20-24 hours per week, you'll manage customer queries via various channels while maintaining high service levels. This role offers flexibility and the chance to make a real impact in customer service, along with fantastic benefits, including a generous discount, holiday entitlement, and financial support for your wellbeing.

Benefits

70% brand discount

Up to 28 days holiday

Financial and wellbeing support

Enhanced maternity package

Virtual GP service

Qualifications

• Must thrive in a fast-paced environment.
• Capable of communicating positively and efficiently.
• Ability to balance shifting priorities.

Responsibilities

• Manage customer queries via phone, email, social media, and live chat.
• Deliver service levels in line with targets.
• Maintain updated customer service records.

Skills

Excellent communication skills

Collaboration skills

Flexibility

Positive attitude

Proactive approach

Job description

Are you passionate about customer service? Here at TFG, customer service is at the heart of what we do!

We are looking for a Customer Care Advisor to join us on a permanent basis, providing 5

• service to all of our customers. This is a part-time role, for 20-24 hours per week with a mixture of working from home and working in our Customer Care Centre in Hoo, Kent. You will use your excellent communication and collaboration skills to meet your role targets and the business needs.

Key accountabilities and KPIs include :

• Managing customer queries via channels such as phone, email, social media and live chat in a timely and positive manner.
• Consistently delivering service levels in line with targets and ensuring customer service records are kept up to date
• Having a flexible approach and a positive attitude to meet business needs
• Showing flexibility and motivation to reliably fulfil the role on a rota basis and balance shifting priorities.

As a Customer Care Advisor you will be :

• Someone who thrives in a fast-paced environment
• A team player who is enthusiastic about delivering 5
• customer service at all times
• Capable in communicating with customers in a positive and efficient manner
• Proactive - willing to get involved and help wherever needed

What's in it for you?

It’s not all about what you can do for us though, we will give you the tools, the support, and the time to develop your career in the direction you want to go as well as some great benefits which include :

• Generous 70% Brand discount across the group
• Up to 28 days holiday entitlement per annum in addition to the usual public and bank holidays
• Financial and Wellbeing support
• Enhanced Maternity package
• Virtual GP service – unlimited access 24 / 7
• Plus much more!

We are actively recruiting for a Customer Care Advisor now so don’t wait, hit the apply button and let’s talk about your future!

About Us

At TFG Brands We Care, We Connect, We Collaborate and We Create. We have four brands within our portfolio: our iconic fashion brands Phase Eight, Whistles and Hobbs as well as our luxury homewares brand, Inside Story.

We're a company driven by innovation and exceeding our customer expectations. But none of it's possible without our incredible team. That's why we foster a friendly and inclusive environment where you can thrive, do your best work, and grow your career alongside us.