Inbound Customer Service Agent – Financial Services (Edinburgh)

Candidate Source; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is looking for Customer Service Agents to join an exciting project in Edinburgh. The role entails taking inbound calls regarding service inquiries, supporting vulnerable customers, and managing customer issue logs. Candidates should have prior telephony experience in the financial services sector. The position is full-time on-site with a 3-month contract beginning January 26, 2026, offering a competitive salary of £150 per day.

Qualifications

• Previous experience in a telephony role within financial services.
• Proven ability to resolve customer queries effectively.
• Capable of commuting to Edinburgh for on-site work.

Responsibilities

• Handle inbound calls regarding service-related inquiries.
• Provide support for vulnerable customers.
• Log and update systems related to customer issues.

Skills

Telephony experience

Customer query resolution

Communication skills

Job description

A leading recruitment firm is looking for Customer Service Agents to join an exciting project in Edinburgh. The role entails taking inbound calls regarding service inquiries, supporting vulnerable customers, and managing customer issue logs. Candidates should have prior telephony experience in the financial services sector. The position is full-time on-site with a 3-month contract beginning January 26, 2026, offering a competitive salary of £150 per day.