Customer Service Advisor

The Leigh Academy; Brompton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community-focused organization in the United Kingdom is seeking a passionate individual to lead a diverse team of volunteers and enhance community fundraising activities. The ideal candidate will have prior experience in volunteer management and fundraising, coupled with strong leadership skills. You will be responsible for promoting volunteer activities, ensuring excellent experiences for volunteers, and driving income generation within the local community. This role offers a variety of health benefits and leave days, enhancing work-life balance.

Benefits

Range of health benefits

26 days' annual leave plus bank holidays

Financial wellbeing support

Qualifications

• Evidence of raising funds in a community fundraising environment.
• Experience in volunteer management or supervision.
• Direct experience of working with volunteers.

Responsibilities

• Recruit, develop, and support a diverse team of volunteers.
• Lead promotion and coordination of volunteer activities.
• Provide practical support for community fundraising volunteers.

Skills

Fundraising experience

Volunteer management

Team leadership

Community engagement

Job description

About the Role

Resources and motivation to maximise income‑generating opportunities. The Community Fundraising team sits within the Community Events team and is responsible for leading and supporting community activities to drive and grow community‑fundraised income. The team currently has over 30 members.

Responsibilities

• To recruit, develop, retain and support a diverse team of volunteers to enhance community fundraising activities and income‑generating opportunities.
• To lead on the promotion and coordination of volunteer activities within a community fundraising hub, working collaboratively with Community Fundraising Officers to drive income generation within the local vicinity.
• To provide practical, role‑specific and pastoral support for community fundraising volunteers, adopting an exemplary approach to volunteer management and volunteer engagement.
• To ensure our dedicated volunteers have excellent experiences and the necessary skills.

Qualifications

• Evidence of raising funds in a community fundraising environment.
• Good experience in volunteer management/supervision.
• Experience as a team leader or supervisor.
• Direct experience of working with volunteers.
• Experience in Community Fundraising.
• Full UK driving licence and access to a car.

Benefits

• Range of health benefits.
• 26 days' annual leave plus bank holidays, increasing with length of service.
• Salary Finance, which empowers you to take control of your financial wellbeing and more.