French-Speaking Customer Support Specialist (Logistics)

DHL; Amersham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading logistics company is seeking a Customer Support professional in Amersham to manage claims and resolve queries, ensuring excellent customer service. The role requires experience in Salesforce, strong communication skills, and at least 2 years in a customer support role. Benefits include a competitive salary, generous holiday entitlement, and training opportunities. Candidates should possess secondary education, CRM knowledge, and a team-oriented mindset.

Benefits

Competitive salary

Generous holiday entitlement

Pension scheme

Employee assistance programme

Voluntary benefits package

Qualifications

• Experience using Salesforce or a similar CRM platform.
• Strong communication skills.
• Excellent time management skills.
• High attention to detail.
• Proficient in Microsoft Office.

Responsibilities

• Deliver outstanding customer support across phone and email.
• Handle Track and Trace queries effectively.
• Manage claims processes from receipt through resolution.
• Generate accurate KPI reports for stakeholders.
• Collaborate with internal departments to resolve issues.

Skills

Customer service skills

Time management

Attention to detail

Microsoft Office expertise

Advanced Excel proficiency

Professional communication

Team-oriented mindset

Previous customer service experience

Education

Secondary education

Relevant vocational or administrative qualifications

Tools

Salesforce

Microsoft Excel

Job description

A leading logistics company is seeking a Customer Support professional in Amersham to manage claims and resolve queries, ensuring excellent customer service. The role requires experience in Salesforce, strong communication skills, and at least 2 years in a customer support role. Benefits include a competitive salary, generous holiday entitlement, and training opportunities. Candidates should possess secondary education, CRM knowledge, and a team-oriented mindset.