Customer Service Representative - UncappedCommission

EE; Lancaster; On-site; GBP 25,000 - 26,000; Full time

Job summary

A leading telecommunications company in Lancaster is looking for a Sales Advisor to connect with customers and assist them in selecting the right products and services. The ideal candidate will not require prior sales experience but should demonstrate resilience and the ability to achieve targets. This role offers a competitive salary starting at £25,087 with opportunities for commission, along with various benefits including online GP access and career development support.

Benefits

Competitive Salary & Commission

Online GP Access

Paid Carer’s Leave

Family Leave

Huge Discounts on Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare & Dental

Qualifications

• No prior sales experience necessary; focus on resilience and target achievement.
• Ability to build relationships and understand customer needs.

Responsibilities

• Talk to customers over the phone to help them choose products and services.
• Achieve sales targets in a fast-paced environment.
• Manage breaks and work-life balance flexibly.

Skills

Resilience

Target achievement

Job description

Start Date

16/02/2026

About the Role

If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.

At EE, we harness the power of technology to bring people together and change their lives for the better. Join our Lancaster Sales Team and you’ll play a part by talking to customers over the phone and helping them choose the right products and services. It’s a chance to make a meaningful impact in a fun, fast‑moving environment.

Key Responsibilities

• Talk to customers over the phone and help them choose the right products and services.
• Achieve sales targets and adapt to a fast‑moving sales environment.
• Manage your own breaks and bank time flexibly to balance work and life.

Qualifications

• You don’t need sales experience to join. We look for people who are resilient, driven and have proven they can achieve their targets at work.

Benefits

• Competitive Salary – Starting at £25,087, rising to £25,684 after 8 months, plus an uncapped commission scheme.
• Online GP – Access to a private GP 24/7 for you and your immediate family at no cost.
• Paid Carer’s Leave – Up to 2 weeks off to support colleagues caring for family or friends.
• Family Leave – Equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Huge Discounts – Save on EE & BT products, including mobile and broadband.
• Career Development – Support in achieving the career you want without limits.
• Season Ticket Travel Loan – Funds for your travel to and from work.
• Volunteering Days – Give back to your local community.
• Optional Private Healthcare and Dental – Protection for you and your family.

At EE we aim to look after both our colleagues and our customers. As this role is regulated, anyone that applies will be subject to a bankruptcy and criminal record check.

Join EE for a great team culture, meaningful support, and tailored training to help you build a lasting career.