Customer Service Manager

KPI Recruiting; Shavington; On-site; GBP 40,000 - 45,000; Full time

Job summary

A client company in Shavington seeks an experienced Customer Services Manager for a full-time role. You will lead a busy customer service team, ensuring exceptional service delivery and managing daily operations. The ideal candidate has a proven track record in customer service management and possesses strong leadership and communication skills. Benefits include a competitive salary and a company pension scheme, among others.

Benefits

Competitive salary

Company pension scheme

Additional holidays

Cycle2Work scheme

Free on-site parking

Employee discount

Qualifications

• Proven experience in a Customer Services management role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and develop the Customer Services team through coaching, training, and performance reviews.
• Oversee day‑to‑day operations, ensuring efficiency and outstanding service.
• Implement procedures and streamline workflows for continuous improvement.

Skills

Leadership skills

Communication skills

Organizational skills

Team motivation

Microsoft Office proficiency

Job description

Customer Services Manager

Location: Nantwich, Cheshire

Salary: £40,000 - £45,000 PLUS BENEFITS

Hours: Full-time (37.5 hours per week)

We are seeking an experienced Customer Services Manager to lead a busy customer service team at our main office in Aston. This is a fast‑paced, hands‑on leadership role where you'll manage the team while ensuring exceptional service delivery.

About the Role

You will be the first point of contact for all external enquiries, handling high volumes of calls, processing orders, and liaising with multiple departments to keep operations running smoothly.

Key Responsibilities

• Manage and develop the Customer Services team through coaching, training, and performance reviews.
• Oversee day‑to‑day operations, ensuring efficiency and outstanding service.
• Handle incoming calls, process and price orders using in‑house systems.
• Liaise with Transport, Raw Materials, Technical, and Production teams.
• Implement procedures and streamline workflows for continuous improvement.

What We're Looking For

• Proven experience in a Customer Services management role.
• Strong leadership skills with the ability to motivate and inspire a team.
• Highly organised, decisive, and calm under pressure.
• Excellent communication and interpersonal skills.
• Good computer skills (Microsoft Office and industry‑specific software).
• Knowledge of the agricultural industry is an advantage (but not essential).

Benefits

• Competitive salary
• Company pension scheme
• Additional holidays
• Cycle2Work scheme
• Free on‑site parking
• Employee discount
• Hours: Monday‑Friday, 8am‑4pm or 9am‑5pm (with occasional overtime during busy periods).

OR Leanne on (phone number removed)

Please note: Due to the high volume of applications we receive, only short‑listed candidates will be contacted.

INDCOM