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Customer Experts - French Speaking - Remote in Greece
Job summary
Dila Recruitment is seeking a Customer Support Specialist to ensure high customer satisfaction while efficiently managing inquiries via phone, chat, and email. The role requires fluency in French and excellent communication skills in English. Successful candidates will enjoy benefits including relocation support, a competitive salary with bonuses, and ongoing professional development in a dynamic environment in Greece.
Benefits
Responsibilities
- Communicate with customers via phone, chat & e-mail.
- Track and follow cases to ensure they are closed in an efficient and timely manner.
- Maintain high customer satisfaction, representing a major brand.
- Provide and maintain strong, professional relationships with all partners and show empathy at all times.
- Work towards reaching targets as set out by the client statement of work as well as internal targets.
Skills
Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position : Customer Support Specialist
Location : Greece
Employment type : Full-time
What you will do :
- Communicate with customers via phone, chat & e-mail
- Track and follow cases to ensure they closed in an efficient and timely manner
- Maintain high customer satisfaction, representing a major brand
- Provide and maintain strong, professional relationships with all partners and show empathy at all times
- Work towards reaching targets as set out by client statement of work as well as internal targets
What you will bring :
- Fluency in French
- Very good communication skills in English
- Exceptional communication & soft skills, as well as problem-solving skills
- Computer knowledge / tech savviness
- Resourceful, able to multitask
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment
What we offer :
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
- Competitive monthly salary + 2 extra salaries per year
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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