Jobs in Lyon, Frankreich

Zusammenfassung

A travel agency is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. This remote position involves responding to inquiries, assisting with bookings, and providing accurate destination information. Ideal candidates should have strong communication and customer service skills, attention to detail, and a passion for travel. The role offers a flexible work environment and opportunities for career growth within the agency.

Leistungen

Qualifikationen

• Excellent written and verbal communication skills.
• Customer service experience required; travel or hospitality experience preferred.
• Strong organizational skills and attention to detail.
• Comfortable with technology and learning booking systems and CRM tools.
• Ability to work independently in a remote setting.
• Passion for travel and client-focused service.

Aufgaben

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Provide accurate information on destinations, travel requirements, and agency policies.
• Follow up with clients to confirm itineraries and satisfaction.
• Resolve customer concerns with empathy and effective problem-solving.
• Maintain accurate client and booking records.