A leading veterinary medical devices company seeks a Technical Service Manager to lead service operations across France and Benelux. Responsibilities include managing a high-performing team, ensuring operational excellence in customer service, and collaborating with various departments to enhance service delivery. Candidates must have proven experience in technical service management, excellent communication skills, and fluency in English and French. This role offers an opportunity to influence service strategy and foster a culture of continuous improvement.
Qualifications
Proven experience in technical service management, preferably in the medical devices or veterinary technology industry.
Strong understanding of service delivery models including hotline support, field service, and in-house repair.
Excellent interpersonal skills to build strong relationships.
Responsabilités
Drive operational excellence and deliver world-class customer experience across services.
Build, inspire, and develop a high-performing team.
Manage service operations budget and optimise resources for consistency.
Connaissances
Communication skills
Leadership skills
Analytical skills
Problem-solving abilities
Fluency in English
Fluency in French
Diplomacy and adaptability
Formation
Proven experience in technical service management
Experience in medical devices or veterinary technology
Description du poste
A leading veterinary medical devices company seeks a Technical Service Manager to lead service operations across France and Benelux. Responsibilities include managing a high-performing team, ensuring operational excellence in customer service, and collaborating with various departments to enhance service delivery. Candidates must have proven experience in technical service management, excellent communication skills, and fluency in English and French. This role offers an opportunity to influence service strategy and foster a culture of continuous improvement.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.