Senior Technical Service Lead – France & Benelux

Antech Diagnostics; Toulouse; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading veterinary medical devices company seeks a Technical Service Manager to lead service operations across France and Benelux. Responsibilities include managing a high-performing team, ensuring operational excellence in customer service, and collaborating with various departments to enhance service delivery. Candidates must have proven experience in technical service management, excellent communication skills, and fluency in English and French. This role offers an opportunity to influence service strategy and foster a culture of continuous improvement.

Qualifications

• Proven experience in technical service management, preferably in the medical devices or veterinary technology industry.
• Strong understanding of service delivery models including hotline support, field service, and in-house repair.
• Excellent interpersonal skills to build strong relationships.

Responsabilités

• Drive operational excellence and deliver world-class customer experience across services.
• Build, inspire, and develop a high-performing team.
• Manage service operations budget and optimise resources for consistency.

Connaissances

Communication skills

Leadership skills

Analytical skills

Problem-solving abilities

Fluency in English

Fluency in French

Diplomacy and adaptability

Formation

Proven experience in technical service management

Experience in medical devices or veterinary technology

Description du poste

A leading veterinary medical devices company seeks a Technical Service Manager to lead service operations across France and Benelux. Responsibilities include managing a high-performing team, ensuring operational excellence in customer service, and collaborating with various departments to enhance service delivery. Candidates must have proven experience in technical service management, excellent communication skills, and fluency in English and French. This role offers an opportunity to influence service strategy and foster a culture of continuous improvement.